Technical Service Envoy

2 months ago

Greenville, United States RadNet Full time
Job DescriptionJob Description

Responsibilities

Job Summary

As a Technical Service Envoy, you will be responsible for providing remote support for customer systems. This support will include professional communication, technical troubleshooting, and constant learning. Work will involve both simple and complex issues, and the ability to manage time well will be necessary.

This role requires an individual who can confidently pursue understanding of an issue and is detail oriented. Success in this role involves dedication to professional excellence and a desire to grow with the team.

Essential Duties and Responsibilities

  • Troubleshoot and resolve customer technical issues, preventing them from occurring again.
  • Provide clear and complete answers to customer inquiries, educating where necessary.
  • Perform software updates and maintenance when necessary.
  • Perform paid On-call shifts to cover work outside of office hours.
  • Quickly and fully understand new concepts and ask appropriate questions.
  • Drive constant improvement, both for the company and personally.
  • Build strong relationships both internally and externally.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

  • Experience in customer service or support.
  • Significant experience in technical service OR a technical degree.
  • Strong troubleshooting capabilities.
  • Experience in a Command Line Interface environment OR programming experience.
  • Ability to work flexible hours as necessary.
  • Strong written and verbal communication skills.

Quality Standards

  • Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
  • Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
  • Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
  • Follows OSHA regulations, RadNet and site protocols, policies and procedures.
  • Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
  • Practices universal safety precautions.
  • Promotes good public relations on the phone and in person.
  • Adapts and is willing to learn new tasks, methods, and systems.
  • Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
  • Consistently adheres to the time management policies and procedures.
  • Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.

Working Environment

Remote, with potential need to travel to office once a year as required by management.

ACCOMMODATIONS
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

  • Technical Support Specialist

    2 weeks ago

    Greenville, South Carolina, United States GTN Technical Staffing Full time

    Position OverviewWe are seeking a skilled Technical Support Specialist to become a vital part of our organization, dedicated to assisting clients in overcoming technology-related challenges.Key Responsibilities:Deliver comprehensive support for both hardware and software systemsDiagnose and resolve client inquiries through multiple communication...

  • Field Service Heavy Equipment Technician

    2 weeks ago

    Greenville, North Carolina, United States Rise Technical Recruitment Full time

    Position: Field Service Heavy Equipment TechnicianLocation: Covering local areasSalary: $35 - $43 per hour + Career Advancement + Local Coverage + Extensive Training + Company Vehicle + Overtime + Comprehensive Benefits & Healthcare PlanAre you an experienced Technician or Mechanic specializing in heavy machinery, eager to join a leading firm that...

  • Technical Field Service Specialist

    2 weeks ago

    Greenville, United States Resource Employment Solutions Full time

    Eligibility: Must be a US Citizen or Green Card Holder.The primary role of the Advanced Service Technician is to deliver technical support and maintenance for sophisticated products offered by Resource Employment Solutions. This includes drive systems, PLCs, SCADA solutions, and discrete loop controllers.Travel Requirements: Due to our commitment to family...

  • Financial Services Operations Associate

    2 weeks ago

    Greenville, South Carolina, United States Global Technical Talent Full time

    Loan Operations Specialist (Hybrid)Contract Duration: 6 monthsKey Responsibilities:The Loan Operations Specialist undertakes intricate or non-standard administrative functions, applying considerable judgment and discretion to support a specific unit or team within Loan Operations.Tasks are executed autonomously with minimal oversight; responsibilities may...

  • Customer Service Representative

    4 weeks ago

    Greenville, United States Drake Software Full time

    JOB SUMMARY: The CSR – Technical Support will be a highly motivated individual with strong troubleshooting and communication skills to assist our external customers with software related technical issues. This position will provide frontline technical support to external end users via phone, collaborating frequently with Helpdesk Support Specialists and...

  • Technical Support Specialist

    7 days ago

    Greenville, South Carolina, United States Epsilon Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Service Desk team at Epsilon. As a Technical Support Specialist, you will be the primary point of contact for our customers, providing technical support and assistance to resolve their IT-related issues.Key ResponsibilitiesProvide technical support and...

  • Service Technician

    2 months ago

    Greenville, United States Piedmont Service Group Full time

    Job DescriptionJob DescriptionService TechnicianPiedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971!We are currently looking for an experienced Service Technician to join our team in Greenville, NC.We provide above average pay, great benefits, and a strong company culture with low turnover.Primary Job Function: To...

  • Service Manager

    1 month ago

    Greenville, United States Piedmont Service Group Full time

    Job DescriptionJob DescriptionService ManagerPiedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971!Because of our accelerated growth of our eastern NC business, we are currently looking for an additional Service Manager to join our team in Greenville, NC.We provide above-average pay, great benefits, and a strong...

  • Maintenance Technician

    4 days ago

    Greenville, Mississippi, United States CBRE Full time

    About the Role:As a CBRE Maintenance Technician, you will be responsible for maintaining small to medium-sized buildings, industrial systems, and equipment. This role is part of the Engineering and Technical Services job function, responsible for providing support, preventive maintenance, and repairs on equipment and systems.Key Responsibilities:Perform...

  • HVAC Commercial Service Specialist

    2 weeks ago

    Greenville, South Carolina, United States Total Comfort Service Center Inc Full time

    Total Comfort Service Center Inc is seeking a HVAC Commercial Service SpecialistCOMPENSATION PACKAGECompetitive total compensation between $50K and $75KWeekly payment schedule with respect for family commitmentsEMPLOYEE BENEFITS401k plan with a 5% employer match, along with Health, Dental, and Vision coverageOpportunities for community service, travel...

  • Technical Manager

    5 days ago

    Greenville, Texas, United States Menasha Corporation Full time

    About the OpportunityWe are seeking a highly skilled Technical Manager to lead our expansion into a new manufacturing plant. This is an exciting opportunity to join a dynamic team and contribute to the success of our company.Key ResponsibilitiesManage all aspects of the technical department, including maintenance costs, contractor-performed maintenance,...

  • HVAC Service Operations Manager

    1 week ago

    Greenville, North Carolina, United States Piedmont Service Group Full time

    Job OverviewService ManagerPiedmont Service Group has been a leader in providing HVAC solutions across various regions for decades.Due to the rapid expansion of our operations, we are seeking a dedicated Service Manager to enhance our service delivery.We offer competitive compensation, comprehensive benefits, and a supportive work environment.Key...

  • HVAC Service Operations Manager

    2 weeks ago

    Greenville, North Carolina, United States Piedmont Service Group Full time

    Job OverviewService ManagerPiedmont Service Group has been a leader in providing HVAC solutions across multiple states for decades.Due to our expanding operations, we are in search of a dedicated Service Manager to enhance our service delivery.We offer competitive compensation, comprehensive benefits, and a positive work environment.Key...

  • HVAC Service Operations Manager

    2 weeks ago

    Greenville, North Carolina, United States Piedmont Service Group Full time

    Job OverviewService ManagerPiedmont Service Group has been a trusted provider of HVAC solutions for clients across multiple states.Due to the rapid expansion of our operations, we are seeking a dedicated Service Manager to enhance our service delivery.We offer competitive compensation, comprehensive benefits, and a supportive work environment.Key...

  • Lead Technical Advisor

    2 weeks ago

    Greenville, South Carolina, United States Godlan Full time

    Job OverviewPosition SummaryThe Lead Technical Advisor is a pivotal role for a CloudSuite Industrial/SyteLine developer and/or consultant, typically requiring over five years of industry experience.Core ObjectivesThe primary aim of the Lead Technical Advisor is to deliver billable technical and development services to clients in support of their CloudSuite...

  • Senior Consultant

    1 week ago

    Greenville, United States Crescent Tree Holdings LLC Full time

    Senior Consultant - Technical About the role: This Senior Consultant must have 5+ years SyteLine (INFOR/CSI) system implementation experience. Responsibilities: Responsible for technical project delivery services to customers, such as: requirements gathering, analysis, formulating business solutions, estimating projects, testing, and debugging. And...

  • Field Service Technician

    4 hours ago

    Greenville, South Carolina, United States The Hiring Group Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at The Hiring Group. As a Field Service Technician, you will play a critical role in ensuring the success of our clients by delivering exceptional technical service and support to their customers.Key Responsibilities:Deliver outstanding customer service and support during...

  • Senior Consultant

    3 days ago

    Greenville, United States Crescent Tree Holdings LLC Full time

    Senior Consultant - Technical About the role: Please only apply if you have 5+ years SyteLine (INFOR/CSI) system implementation ; Responsibilities: Responsible for technical project delivery services to customers, such as: requirements...

  • Senior Consultant

    1 week ago

    Greenville, United States Crescent Tree Holdings LLC Full time

    Senior Consultant - Technical About the role: This Senior Consultant must have 5+ years SyteLine (INFOR/CSI) system implementation ; Responsibilities: Responsible for technical project delivery services to customers, such as: requirements gathering, an...

  • Technical Support Supervisor

    7 days ago

    Greenville, United States Tekniforce Full time

    We are looking for an IT Support Supervisor. This is a full-time permanent hire position in Greenville, North Carolina with our client. This is an on-site to lead corporate support department. In this role as an IT Support Supervisor, you will be responsible for driving superior customer support to business clients through policies, procedures, and setting...