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Merchant Funding Specialist

4 weeks ago

Fort Worth, United States American First Finance Full time
Job DescriptionJob DescriptionWhat makes an AFF Merchant Funding Specialist:
  • The Merchant Funding Specialist role is responsible for engaging with existing American First Finance merchants by telephone to drive additional utilization and/or performance improvement.  This position works directly with merchants, sales representatives, technology partners, and internal resources key to the merchant relationship.  The Merchant Performance role is fundamentally a relationship focused position that requires a high level of customer service, communication, and a solutions-oriented approach to problem solving.  This role is faster than average pace, and requires an efficient, ambitious individual who is both team-oriented and capable of working independently. 
  • Deliver a first-class customer experience that represents AFF’s Core Values
  • Someone who is passionate about personal and organizational success  
What we offer:
  • Competitive Compensation
  • Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits
  • High-growth organization with advancement opportunities
  • Diverse, Collaborative, & Fun Work Environment 
Roles and Responsibilities:
  • Provide exceptional service and prompt attention to all inbound communications from merchants. 
  • Perform a variety of outbound calls to existing merchants to drive utilization and performance. 
  • Document all work in Sugar CRM, capturing all relevant details of the interaction with a merchant. 
  • Provide American First Finance management with accurate feedback from merchant interactions. 
  • Prioritize workload in order to provide an efficient experience to our merchant partners. 
  • Accurate and timely resolution of requests received through Sugar CRM for existing merchants. 
  • Executing and managing “updated” agreements for merchants according to the new terms offered. 
  • Expert knowledge of product/program terms in order to offer solutions-based problem solving. 
  • Expert knowledge of merchant settings so all merchants are maintained in an “optimized” manner.  
  • Update merchant settings with each change in contact, banking, or risk information. 
  • Assist in scheduling merchant training when a training opportunity is discovered. 
  • Assist in management of merchant relationship regarding dealer receivable balances. 
  • Administration and implementation of merchant incentive programs. 
  • Facilitate funding support requests from existing merchants. 
  • Perform other duties as assigned by supervisor.  
Qualifications:
  • High School diploma: additional qualifications will be a plus. 
  • Minimum of 3 years’ experience in Operational background with a finance Operation or experience in Financial Services/Merchant Services industry in an operational or account management capacity. 
  • Skilled in Microsoft, specifically Outlook, Word, and Excel. 
  • Excellent time management and organizational skills. 
  • Excellent verbal and written communication, and analytical skills. 
  • Persuasive and goal-oriented. 
  • Strong process and detail orientation.  
Bonus Skills:
  • College Degree 
  • Bilingual English and Spanish 
  • Experience in a Tele-Sales role 
  • Previous experience in consumer finance 
  • Previous experience in Dealer retention and relationship management