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Front Desk Office Coordinator

3 months ago

Austin, United States Pain Specialists of America LLC Full time
Job DescriptionJob DescriptionDescription:

Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 11+ locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.


Job Summary

The position requires strong communication skills and is customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel welcome and are properly greeted. They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.

  • Must be willing to travel locally to both our Bastrop and James Casey locations as requested. On rotation a few days per week. more will be explained during the interview.

Location/Address:

4316 James Casey St.

Bldg B, STE 200

Austin, TX


Detailed Responsibilities

  • Check patients in, print out medication list and provide necessary paperwork
  • Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.
  • Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.
  • Document all payments and non-payments on the schedule and give to manager at end of day.
  • Verify demographics with patients and update as necessary.
  • Enter all appropriate patient demographics into corresponding EHR/EMR
  • Have all patients sign Opioid contract, and LOP patients sign LOP Lien.
  • Scan paperwork into appropriate systems.
  • Confirm appointments
  • Send referral letters.
  • Retrieve procedure cost estimate from S-FAX.
  • Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.
  • Maintain up-to-date HIPAA information in patient’s chart.
  • At all times, keep reception, waiting area and workstation tidy and professional.
  • Maintain patient confidentiality.
  • Other duties as assigned
  • Travel as needed
Requirements:

Education and Experience/Technical Skills

  • High school diploma or equivalent
  • A minimum of one-year experience in a customer service position
  • Proficient in MS Word, Excel, PowerPoint and Outlook
  • Must be willing to travel locally to both our Bastrop and James Casey locations as requested. On rotation a few days per week. more will be explained during the interview.

Other Position Requirements

  • Organized and detail-oriented
  • Punctual and Reliable
  • Team Player
  • Takes initiative to do other job duties
  • Fast Learner and able to adapt in a busy environment
  • Customer oriented
  • Possesses excellent written and verbal communication skills
  • Ability to multitask in a fast-paced environment and meet deadlines