Customer Support Associate

1 month ago

Hawthorne, California, United States SpaceX Full time
Customer Support Associate

At SpaceX, we're looking for a highly skilled and motivated Customer Support Associate to join our team. As a Customer Support Associate, you will be the face of SpaceX to our customers, ensuring they have an exceptional overall experience.

Responsibilities:
  • Triage, troubleshoot, and resolve customer issues across multiple channels (digital, voice, etc.)
  • Be a relentless internal advocate for the customer within SpaceX and the voice of the customer in the language of the business
  • Provide technical support to customers using hardware, software, and network expertise
  • Surface product, process, and training issues by pairing quantitative and qualitative methods
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
  • Create and maintain an internal knowledge base and help center collateral
Requirements:
  • High school diploma or equivalency certificate
  • 1+ years of experience in a front-line customer support role
  • Excellent problem-solving and sleuthing skills
  • Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning it
  • Excellent written and verbal communication skills
  • The ability to talk with others naturally
  • The ability to derive satisfaction from resolving customer issues and distilling complex concepts into the simplest explanations
  • Excellent empathy, active listening, and resiliency
  • The ability to internalize customer concerns, solve them, and keep them positive
  • Strong attention to detail and time management
  • Pride in your craft
  • Willingness and ability to work flex weekend and night shift hours as needed to support our growth
  • Experience in a training, learning and development, analytics, service design, vendor management, or content management role
  • Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
  • Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
  • Written/verbal business fluency in English
Additional Requirements:
  • Must be available to work holidays
  • Must be available to work 12 hours a day on one or more of the following shifts:
  • Shift A: Alternating Weekend Schedule: (6AM – 6PM) Monday - Thursday Monday - Wednesday
  • Shift C: Alternating Weekend Schedule: (6PM - 6AM) Monday - Thursday Monday - Wednesday
Compensation and Benefits:

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.

You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.

You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

  • Customer Support Associate

    5 days ago

    Hawthorne, California, United States VetJobs Full time

    Customer Support AssociateWe are seeking a highly skilled and motivated Customer Support Associate to join our team at VetJobs. As a Customer Support Associate, you will be the face of our company to our customers, ensuring they have an exceptional overall experience.Responsibilities:Triage, troubleshoot, and resolve customer issues across multiple channels...

  • Customer Support Associate

    1 week ago

    Hawthorne, California, United States National Guard Employment Network Full time

    Customer Support AssociateJoin our team as a Customer Support Associate and be the face of Starlink to our customers. As an early member of the Starlink Customer Support team, you will ensure our customers have an exceptional overall experience.Responsibilities:Triage and resolve customer issues across multiple channels (digital, voice, etc.)Be a relentless...

  • Customer Support Associate

    2 weeks ago

    Hawthorne, California, United States VetJobs Full time

    Job Title: Customer Support AssociateAt VetJobs, we're seeking a highly skilled and dedicated Customer Support Associate to join our team. As a key member of our Starlink Customer Support team, you will be responsible for ensuring our customers have an exceptional overall experience.Responsibilities:Triage, troubleshoot, and resolve customer issues across...

  • Customer Support Associate, Bilingual

    4 days ago

    Hawthorne, California, United States SpaceX Full time

    Job SummarySpaceX is seeking a highly skilled and multilingual Customer Support Associate to join our team. As a Customer Support Associate, you will be the face of SpaceX to our customers, ensuring they have an exceptional overall experience.Key ResponsibilitiesTriage and resolve customer issues across multiple channels, providing technical support to...

  • Customer Support Associate, Bilingual Swedish

    4 days ago

    Hawthorne, California, United States SpaceX Full time

    Customer Support Associate, Bilingual SwedishAt SpaceX, we're pushing the boundaries of space technology and exploration. As a Customer Support Associate, Bilingual Swedish, you'll play a critical role in ensuring our customers have an exceptional experience with our Starlink satellite constellation.Key Responsibilities:Triage and resolve customer issues...

  • Customer Support Associate, Bilingual Dutch

    4 days ago

    Hawthorne, California, United States SpaceX Full time

    Customer Support Associate, Bilingual DutchAt SpaceX, we're pushing the boundaries of space technology to make humanity a multi-planetary species. As a Customer Support Associate, you'll be a key part of our team, ensuring our customers have an exceptional experience with our Starlink satellite constellation.Key Responsibilities:Triage and resolve customer...

  • Customer Support Associate, Bilingual German

    4 days ago

    Hawthorne, California, United States Space Exploration Technologies Corporation Full time

    At Space Exploration Technologies Corporation, we're revolutionizing the way people access the internet with our Starlink satellite constellation. As a Customer Support Associate, Bilingual German, you'll be part of our early team, ensuring customers have an exceptional experience with our low-latency broadband internet service. Your role will involve...

  • Customer Support Associate, Bilingual

    2 weeks ago

    Hawthorne, California, United States SpaceX Full time

    Join SpaceX's Mission to the StarsAt SpaceX, we're pushing the boundaries of space exploration and development. As a Customer Support Associate, Bilingual, you'll be a key member of our team, helping customers navigate the complexities of our satellite constellation and ensuring they have an exceptional experience.Key Responsibilities:Triage and resolve...

  • Customer Support Specialist

    3 weeks ago

    Hawthorne, California, United States National Guard Employment Network Full time

    Customer Support Associate (Starlink)At National Guard Employment Network, we're seeking a highly skilled Customer Support Associate to join our Starlink team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and resolving complex issues related to our satellite constellation.Responsibilities:Triage...

  • Customer Support Specialist

    1 week ago

    Hawthorne, California, United States National Guard Employment Network Full time

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at National Guard Employment Network. As a Customer Support Specialist, you will be the face of our organization, providing exceptional support to our customers and ensuring their overall experience is outstanding.Responsibilities:*...

  • Customer Support Specialist

    1 week ago

    Hawthorne, California, United States SpaceX Full time

    Customer Support SpecialistAt SpaceX, we're revolutionizing the way we explore the universe. As a Customer Support Specialist, you'll be a key part of our Starlink team, ensuring our customers have an exceptional experience with our low-latency broadband internet service.Responsibilities:Triage and resolve customer issues across multiple channels, including...

  • Technical Support Associate

    1 week ago

    Hawthorne, California, United States SpaceX Full time

    Job Title: Technical Support AssociateAt SpaceX, we're looking for a Technical Support Associate to join our Starlink Customer Support team. As a Technical Support Associate, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.You will triage, troubleshoot, and resolve technical customer issues. You will...

  • Customer Service and Sales Support Specialist

    2 weeks ago

    Hawthorne, California, United States Samra Organization Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Support Representative. As a key member of our organization, you will be responsible for delivering exceptional customer service and driving sales growth through effective communication and problem-solving skills.Key...

  • Store Associate

    4 days ago

    Hawthorne, California, United States CVS Health Full time

    Job SummaryCVS Health is seeking a Store Associate to join our team. As a Store Associate, you will play a vital role in delivering exceptional customer service and supporting the sales floor.Key ResponsibilitiesProvide differentiated customer service by anticipating customer needs and resolving potential service issuesFocus on the customer by giving a warm...

  • Customer Support Specialist, Swedish Language Expert

    5 days ago

    Hawthorne, California, United States Space Exploration Technologies Corporation Full time

    At Space Exploration Technologies Corporation, we're revolutionizing satellite technology with Starlink, a groundbreaking satellite constellation. As a Customer Support Associate, Bilingual Swedish, you'll be the face of our company to customers, ensuring they have an exceptional experience with our low-latency broadband internet service. Your role will...

  • Lead, Starlink Customer Support Quality Assurance Specialist

    1 week ago

    Hawthorne, California, United States SpaceX Full time

    Job Title: Lead, Starlink Customer Support Quality AssuranceAt SpaceX, we're pushing the boundaries of what's possible in space exploration. As a Lead, Starlink Customer Support Quality Assurance, you'll play a critical role in ensuring our customers receive exceptional support for our revolutionary satellite constellation, Starlink.Responsibilities:Lead the...

  • Lead, Starlink Customer Support Quality Assurance Specialist

    2 weeks ago

    Hawthorne, California, United States Space Exploration Technologies Corporation Full time

    Job Title: Lead, Starlink Customer Support Quality AssuranceAt Space Exploration Technologies Corporation, we are revolutionizing the way people access the internet with our Starlink satellite constellation. As a key member of our Customer Support Associate Enablement Team, you will play a critical role in ensuring the quality of our customer support...

  • Lead, Starlink Customer Support Quality Assurance Specialist

    4 days ago

    Hawthorne, California, United States SpaceX Full time

    At SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a key member of our team, you'll play a critical role in ensuring the highest quality customer support experiences for our Starlink customers.Job SummaryWe're seeking a highly skilled and experienced Quality Assurance Specialist to join our Starlink Customer...

  • Customer Service Representative, Technical Support

    4 days ago

    Hawthorne, California, United States Space Exploration Technologies Corporation Full time

    Job SummaryAs a member of the Starlink Customer Support team, you will be responsible for providing exceptional customer service and technical support to our customers worldwide. You will be the face of Starlink to our customers, ensuring they have a positive experience with our revolutionary satellite constellation.Key ResponsibilitiesProvide technical...

  • Seasonal Sales Associate

    4 days ago

    Hawthorne, California, United States Cost Plus World Market Full time

    Key Responsibilities:As a Sales Associate at Cost Plus World Market, you will be responsible for assisting customers, stocking merchandise, and maintaining a clean and organized sales floor. You will also be expected to provide excellent customer service and adhere to World Market's service standards.Additional Responsibilities:• Assist customers with...