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Sr. Account Manager

1 month ago

Atlanta, United States Brunner Full time
Job DescriptionJob DescriptionDescription:

Are you a strategic thinker with a talent for managing complex projects and client relationships? We're on the hunt for a Sr. Account Manager to join our Client Service team who will drive exceptional, on-time, and on-budget results while maximizing client success and revenue.


This position will be responsible for directing all day-to-day activities of assigned accounts including overseeing the management of all project work and development of strategic, integrated Marcom and Contact Strategy plans; working to ensure flawless, on-time, on-budget delivery of agency products and services for assigned accounts while maximizing client revenue. Experience working with integrated national programs is required.

ESSENTIAL FUNCTIONS:

Strategic Account Leadership – Responsible for the development and management of strategic planning and process integration. Work with project managers, account managers and all necessary departments to establish operational guidelines, deliverables and schedules, taking the account from planning to strategic and concept development to budgeting and execution. Ensure that all key client objections and milestones are considered and manage communication and delivery to all key stakeholders.


Product Quality/Growth – Ensure flawless execution of all client deliverables whether creative, strategy, or other by clearly leading agency team to ultimately deliver the highest quality product. Be accountable to your team and your client and strive for top-notch deliverables at every turn. Consistently provide team with strategic direction, clearly defined business objectives as well as provide strong ongoing project communication. Facilitate all client approvals/feedback throughout process, including the ability to handle issue resolution, and problem-solving. Insist your team build clear ROI/performance measures into all programs as well as delivery on findings to consistently demonstrate our value to the client. Be a strong financial steward, closely reviewing estimates, managing client budgets and billing, while striving to maximize client revenue growth and profitability for the agency.


Project Management – Provide consistent, solid project management to all assigned clients, following all appropriate agency processes, while keeping client completely up to date on project status. Review all work—whether strategic, research, media, creative or other, that will be sent to a client to ensure project requirements have been met, if not exceeded. Ensure that input provided is clear, succinct and complete, that work delivers upon or exceeds client expectations, that status reports and conference reports as well as budget recaps, billing and project merchandising reviews, are completed in a timely fashion.


Integration – Understand Brunner’s model and provide leadership to team to efficiently implement appropriate level of service per client needs. Demonstrate consistent delivery on the agency’s integrated model. Lead your cross-functional team in developing and presenting solutions neutral, fully integrated Marcom/Contact strategy plans that meet or exceed client needs/goals, while seamlessly delivering appropriate agency services. Flawlessly lead implementation of all plans by ensuring timely dissemination of information to team and timely approvals from client.


Client Knowledge – Gather and present mission critical information about the clients industry, industry trends, competition, products and services while providing the client and appropriate agency team with timely updates to keep them informed. Clearly demonstrate an understanding of the inter-workings of your clients business and continually strive to bring big ideas/strategic thinking to the table to position the agency as a partner and not a vendor.


Client/Team Relationship Building – Own key day-to-day client relationships and begin to develop relationships at higher levels within the client organization to demonstrate your ability to service client in a seamless, professional and consistent manner in accordance with agency practices, while also building strong relationships with agency team members. Demonstrate your ability to be a problem solver by thinking strategically about the clients business and consistently working to add value and ensuring that we meet or exceed client expectations. Co-lead your account team with the development and implementation of the SWOT analysis, providing clear recommendations and action plans to management on your client(s). Be proactive & accessible.


Agency Evaluation and Training – Utilize and follow the prescribed Brunner performance plan process and attend required agency training as identified by your supervisor. Consistently demonstrate your desire to grow by proactively expanding your knowledge base and ultimately, your account responsibilities. Be proactive in developing your annual performance plan in outlining how you would like to grow within the organization by requesting and attending industry and/or relevant training to foster personal career development. Manage and mentor those team members who report to you to help strengthen and grow the agency account management discipline.


Agency Knowledge/Values – Follow agency processes for job management, Marcom/Contact strategy development, etc., including use of all tools. Additionally, consistently demonstrate agency values of: Perseverance, Integrity, Tenacity, Curiosity, and Heart

Requirements


CRITICAL COMPETENCIES:

  • Project Management and Problem Solving
  • Proactive and Team Player
  • Analytical and Inquisitive
  • Sales Ability
  • Sound Judgment
  • Listening Skills
  • Presentation Skills
  • Relationship Builder
  • Strong Verbal & Written Communication
  • Professionalism
  • Prioritization and Multitasking

ACCOUNT MANAGEMENT COMPETENCIES:

  • Marketing and communications principles and practices
  • Knowledge of integrated marketing techniques
  • Identify the critical success factors for a client’s business
  • Determining customer business needs
  • Efficient application of all agency processes
Requirements:

REQUIRED EDUCATION/EXPERIENCE:

  • 5 years minimum experience working as an account manager is required
  • Experience working in an advertising agency is mandatory
  • Experience managing digital and traditional initiatives is mandatory
  • B2B and B2C experience preferred
  • Familiarity with Email marketing production


Who We Are

Brunner is an integrated marketing communications agency with a fast-paced, creative environment. We value Perseverance, Integrity, Tenacity, Curiosity, and Heart in every aspect of our business, especially our team members. We are good people creating good work. Brunner’s commitment is to its people - fostering growth within (robust training, low attrition, and commitment to diversity), becoming an extension of their client’s teams and maintaining long-term relationships, and creating great marketing programs that achieve business impact for their clients.


Perks

We offer your full traditional benefits including health, dental, vision, a 401k plan, and life insurance. We also offer commuter and transit benefits, as well as an employee wellness benefit for you to enjoy your life outside of work. Add to that unlimited PTO, half day summer Fridays and all the holiday time off you would expect.


Flexible Work Policy

It's simple - work where it's most convenient for you We recognize that we're a mixed group of people with different priorities in our lives, so we empower our employees to create their ideal working scenario...in-office, at home, or a hybrid of both. Keep in mind you might need to pop into the office for a client meeting here and there, or even an agency-wide meeting.


Environmental Demands

Normal office environment. Ability to sit for extended periods of time including extensive use of PC equipment.



We like everyone, so we are an equal opportunity employer. We do not consider your race, religion, ethnicity, national origin, age, sex, disability, marital status, sexual orientation, or veteran status when deciding to hire you. We just want you to be you.