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Service Writer

2 months ago

Seattle, United States RWC International LTD Full time
Job DescriptionJob Description

POSITION OVERVIEW

The SERVICE WRITER maintains the flow of service work through the service department in a professional, timely manner while ensuring quality repairs and best in class communication internally and externally.

DUTIES & RESPONSIBILITIES

Maintains electronic dispatch system by following guidelines set forth from dealership.

Maintains maximum productivity in accordance with dealership policy and the technician skill.

level required also mandated by electronic system.

Prioritizes and controls comebacks to ensure proper and prompt attention if not done by advisor or service manager.

Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order.

Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.

Maintains timely and professional contact with service customers.

Prepares estimates when required.

Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.

Closes repair orders.

Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment.

Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.

Sells and schedules needed service work in the service department.

Maintain professional appearance.

ACTIVITY AND KNOWLEDGE REQUIREMENTS

Employee safety is a prime concern of RWC. This position is not a safety sensitive position (unless moving customer vehicle is required at your location) and may fall under the requirements of the RWC Drug and Alcohol policy.

Minimum of 3 years Technical and/or supervisory experience in the Medium/Heavy-Duty truck industry.

High degree of product and technical knowledge.

Must be a team player with a strong sense of commitment to the customer.

Must be self-motivated and have good written and verbal communication skills.

Must conduct his/her self in a professional manner.

Have the ability to work other shifts for coverage of sick days and vacation relief.

Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

M/F/V/H