Senior Technical Writer
4 weeks ago
Senior Technical Writer
6 months
100% remote, working EST
Top 3)
- Experience working with SaaS products and APIs
- Ability to play around in the system's they're writing about
- Ability to both write from scratch and implement into webpages.
Job Description:
We are seeking an experienced Technical Writer to assist our engineering team in documenting, integrating, and deploying technical documents related to SaaS products and APIs. This role requires a deep understanding of technical writing principles, excellent communication skills, and the ability to work collaboratively in a remote environment.
Qualifications:
- Experience: 6+ years of experience producing technical content, with a strong portfolio showcasing published writing for a technical audience.
Portfolio:
- Integrations with SaaS Services: Detailed documentation on how to integrate various SaaS services, including step-by-step guides, best practices, and troubleshooting tips.
- API Descriptions: Comprehensive API documentation, including endpoint descriptions, request/response examples, authentication methods, error codes, and usage scenarios.
- Technical Guides: User manuals, developer guides, and other technical documents that demonstrate the ability to convey complex technical information clearly and effectively.
- Technical Proficiency: Strong research skills and the ability to quickly grasp new technical concepts. Familiarity with various documentation tools and platforms.
- Compliance: Experience maintaining compliance alongside InfoSec teams, ensuring all documentation adheres to security and privacy standards.
- Feedback: Ability to give and receive constructive feedback to ensure the best possible user experience.
- Organizational Skills: Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
- Communication: Strong written and verbal communication skills, capable of conveying complex technical information clearly and concisely.
- Testing: Professional experience with requirements gathering and manual or automated acceptance testing.
Responsibilities:
- Collaboration: Work closely with the Technical Writing team, engineering team, and other stakeholders to collaborate on product documentation efforts for our website.
- Reporting: Report to the Head of Technical Account Management and Product Owner, providing regular updates on documentation progress and challenges.
- Documentation Creation: From-scratch creation of technical documents relating to the functionality of APIs and SaaS products. This includes user guides, integration guides, API reference documents, and/or troubleshooting guides.
- Maintenance: Maintain and update existing documentation as changes are introduced to products, ensuring all information is current and accurate.
- Content Matching: Learn and match the current writing team’s content, style, and processes to ensure consistency across all documentation.
- User Experience: Focus on creating documentation that enhances the user experience, making it easy for developers and other users to understand and implement our client’s services.
- Compliance: Ensure all documentation complies with relevant security and privacy standards, working closely with InfoSec teams to address any concerns.
- Feedback Integration: Actively seek and incorporate feedback from users and stakeholders to continuously improve documentation quality.
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