Front Desk Associate

3 weeks ago

Columbus, United States Eximius Associates Full time
Job DescriptionJob Description

Job Title: Front Desk Associate

Company: Eximius Associates

Location: Columbus, OH

About Us: Eximius Associates is a premier company specialising in organising high-end corporate events, bespoke private functions, and industry-leading conferences. As we continue to grow our presence in Columbus, we remain committed to providing exceptional service and creating a welcoming environment for our clients and guests. We are currently seeking a dedicated and professional Front Desk Associate to join our team and ensure a seamless and positive experience for all visitors.

Position Overview: As a Front Desk Associate at Eximius Associates, you will be the face of the company, responsible for managing front desk operations, greeting visitors, and handling inquiries with a high level of professionalism. The ideal candidate will be personable, organised, and capable of multitasking in a dynamic environment.

Key Responsibilities:

  • Warmly greet and welcome guests, ensuring a positive first impression.
  • Efficiently manage check-in and check-out procedures, handling reservations and special requests as needed.
  • Provide information about our services, facilities, and local attractions, assisting guests with inquiries and offering recommendations.
  • Handle phone calls, emails, and in-person inquiries, providing accurate information and resolving issues promptly.
  • Maintain a clean and organised front desk area, ensuring it is equipped with necessary materials and presents a professional appearance.
  • Assist with scheduling appointments, coordinating meetings, and arranging special accommodations or services as required.
  • Monitor and manage guest access, ensuring security and compliance with company policies.
  • Collaborate with other departments to fulfil guest requests and resolve any issues that may arise.
  • Perform administrative tasks such as data entry, filing, and maintaining records.
  • Adhere to all company policies, procedures, and health and safety regulations to ensure a safe and secure environment.

Qualifications:

  • Previous experience in a front desk, customer service, or administrative role is preferred.
  • Excellent communication and interpersonal skills, with a friendly and professional demeanour.
  • Strong organisational skills and the ability to multitask effectively in a busy environment.
  • Proficiency in using computer systems, reservation software, and basic office equipment.
  • A positive attitude and a commitment to delivering exceptional service.
  • High school diploma or equivalent; additional qualifications in hospitality or office administration are a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and supportive team environment.
  • Career development and advancement opportunities.
  • A vibrant and inclusive work environment in Columbus.

How to Apply: If you are a motivated and customer-focused individual with a passion for delivering excellent service, we would love to hear from you. Please send your CV and a cover letter outlining your relevant experience and why you are the ideal fit for this role.

Join us at Eximius Associates and be a key part of our commitment to providing exceptional guest experiences in Columbus.

Eximius Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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