Front Desk Associate

4 weeks ago

Columbus, United States Fairfield Inn by Marriott ColumbusNew Albany, OH Full time
Job DescriptionJob Description

Job Title:             Front Desk Associate

Reports To:        Assistant General Manager

FLSA Status:       Non-Exempt

Summary:    The Front Desk Associate is responsible for ensuring guests are checked in and out of the hotel while answering any questions or concerns guests or visitors may have. 

Essential Duties and Responsibilities:

  • Processes guest check-in and check-out in a professional, hospitable, and friendly manner
  • Enforces and executes all cash handling, check, and credit policies to accurately balance transactions, charges and payments, and guest billing 
  • Delivers all guest messages, mail, and packages in a timely manner
  • Greets persons entering establishment immediately and directs or escorts them to specific destinations
  • Operates front desk equipment including but not limited to:  Switchboard and PMS. Operates all ADA Compliant devices including pool lift and TTY accessibility suitcase
  • Maintains consistent communication especially with all departments
  • Completes necessary shift paperwork and ensures accuracy on shift checklist, log book, courtesy call back log, bank/shift sign-over, adjustment log, vendor log, and all other forms, reports or checklists assigned
  • Closes guest accounts at time of check out and assures satisfaction
  • Research and attempt to resolve guest complaints or problems within the established guidelines
  • Assists with cleaning up the lobby and monitoring the breakfast bar
  • Performs an average score of at least 6 on two test calls per quarter if tested
  • Produces 2 potential sales leads through internet research each week
  • Completes coaching calls as required
  • Stocks and maintains product inventories for Suite Shop/Market
  • Performs all other duties as may be assigned

Competencies:

  • Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
  • Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis.
  • Language Skills:  Ability to read, analyze, and interpret documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
  • Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
  • Time Management – Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Qualifications:

Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred. 

Computer and Equipment Skills:

General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer.  Website training a plus.  Must be able to operate a calculator, fax, and printer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling,

  • Front Desk Associate

    3 weeks ago

    Columbus, United States Eximius Associates Full time

    Job DescriptionJob DescriptionJob Title: Front Desk AssociateCompany: Eximius AssociatesLocation: Columbus, OHAbout Us: Eximius Associates is a premier company specialising in organising high-end corporate events, bespoke private functions, and industry-leading conferences. As we continue to grow our presence in Columbus, we remain committed to providing...

  • Front Desk Associate

    4 days ago

    Columbus, Ohio, United States Aloft OSU Full time

    Job Summary:Aloft OSU is seeking a highly skilled and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling front office operations, and ensuring a seamless experience for our guests.Key Responsibilities:Guest Service: Greet and welcome guests, respond to...

  • Weekend Front Desk Associate

    4 months ago

    Columbus, United States Crunch - Fitness Gurus Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...

  • Front Desk Associate

    3 days ago

    Columbus, Ohio, United States Innvite Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Innvite Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling guest check-in and check-out, and maintaining the overall cleanliness and organization of the front desk...

  • Front Desk Associate

    4 days ago

    Columbus, Ohio, United States Olentangy Motor Inn Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Olentangy Motor Inn. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, handling front office operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesAssist in maximizing revenue goals through...

  • Front Desk Associate

    2 days ago

    Columbus, Ohio, United States Aloft OSU Full time

    Job Summary:Aloft OSU is seeking a highly skilled and customer-focused Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, handling front office operations, and ensuring a seamless experience for our guests.Key Responsibilities:Guest Service: Greet and assist guests in a friendly and...

  • Front Desk Associate

    3 days ago

    Columbus, Ohio, United States Aloft OSU Full time

    Job Summary:Aloft OSU is seeking a highly skilled and customer-focused Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, handling front office operations, and ensuring a seamless experience for our guests.Key Responsibilities:Guest Service: Greet and assist guests in a friendly and...

  • Front Desk Associate

    1 day ago

    Columbus, Ohio, United States Olentangy Motor Inn Crimson Cup Coffee & Tea Full time

    Job Summary:As a Front Desk Associate / Barista at Olentangy Motor Inn/ Crimson Cup Coffee & Tea, you will be responsible for providing exceptional customer service to our guests. This includes greeting and checking in guests, handling guest transactions, and operating front office equipment. You will also be trained as a barista and work in our coffee shop,...

  • Front Desk Associate

    1 week ago

    Columbus, Ohio, United States Aloft OSU Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Aloft OSU. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, handling front office operations, and ensuring a seamless experience for our guests.Key Responsibilities:Guest Service: Greet and assist guests, respond to...

  • Front Desk Associate

    4 days ago

    Columbus, Ohio, United States National Church Residences Full time

    Job Summary:National Church Residences is seeking a skilled Front Desk Clerk to join our team. As a Front Desk Clerk, you will be the first point of contact for our residents, visitors, and staff, providing exceptional customer service and ensuring a positive experience for all.Key Responsibilities:Provide exceptional customer service to residents, visitors,...

  • Front Desk Manager

    3 months ago

    Columbus, United States Innvite Hospitality Full time

    Job DescriptionJob DescriptionInnVite Hospitality Group is looking for Front Desk Manager whose' primary responsibility is to assure that the front desk is operated in a courteous, professional manner in accordance with the operating procedures and policies of the Hotel and as further outlined in the front office manual. Other responsibilities would...

  • Front Desk Sales Associate

    3 months ago

    Columbus, United States Rowhousenyc Full time

    Row House Polaris is currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand! Row House is a boutique rowing concept that strives to give people of all different fitness levels an efficient, high-cardio, full-body workout in less than one hour. It distinguishes itself...

  • Front Desk Clerk

    1 month ago

    Columbus, Ohio, United States Springhill Suites & TownePlace Suites Columbus Easton Full time

    Exciting Opportunity at the Front Desk We are searching for a Full-time Front Desk associate that has open availability, including weekends.Are you someone who thrives on making others feel welcome and valued? Join us at the heart of our hotel operation as a Front Desk team member, where you'll have the unique opportunity to interact closely with our guests,...

  • Front Desk Clerk

    2 months ago

    Columbus, United States Springhill Suites & TownePlace Suites Columbus Easton Full time

    DescriptionExciting Opportunity at the Front Desk! We are searching for a Full-time Front Desk associate that has open availability, including weekends.Are you someone who thrives on making others feel welcome and valued? Join us at the heart of our hotel operation as a Front Desk team member, where you'll have the unique opportunity to interact closely with...

  • Front Desk Associate

    2 days ago

    Columbus, Ohio, United States Triple Shift Entertainment Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Attendant to join our team at Triple Shift Entertainment. As a Front Desk Attendant, you will be the first point of contact for our guests and will play a critical role in ensuring their visit is enjoyable and memorable.Key ResponsibilitiesGreeting and Welcoming GuestsYou will be...

  • Front Desk Associate

    6 days ago

    Columbus, Ohio, United States Drury Hotels Full time

    About This RoleWe are seeking a highly organized and friendly Customer Service Representative to join our team at Drury Hotels. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Assist guests in a friendly,...

  • Front Desk Supervisor

    4 months ago

    Columbus, United States Sonesta International Hotels Full time

    The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for Front Desk, Operations Manager, Supervisor, Guest Service, Hotel

  • Front Desk Agent

    1 month ago

    Columbus, United States Innvite Hospitality Full time

    Job DescriptionJob DescriptionTitle: Front Desk Associate/Night AuditorReports to: Front Desk Manager, Assistant General Manager & General ManagerRequired Tasks: According to Hotel Standards: *Guest Check-in & Check-out *PMS Operations *Cash Handling & Credit Card Transactions *Phone System Operation and Telephone Etiquette *Front Office Emergency/Security...

  • Front Desk Clerk

    2 months ago

    Columbus, United States Columbus Region Full time

    ** Front Desk Clerk (Part-Time)** **Job Category****:** Front Office **Requisition Number****:** FRONT11219 Showing 1 location **Job Details** **Description** Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your...

  • Front Desk Representative

    4 days ago

    Columbus, Ohio, United States Indus Hotels Corporate Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Clerk/Barista to join our team at Indus Hotels Corporate. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our valued customers.Key Responsibilities:Guest...