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Service Department Dispatcher
2 months ago
Richard's Kitchen Store in Houma, LA, is seeking a dedicated Service Department Dispatcher to join our team. As a valued member of our family-owned business, you will play a crucial role in ensuring efficient scheduling and dispatching of our hot and cold equipment service technicians. With a competitive hourly salary of $18 - $19.50, you will have the opportunity to grow with us in a supportive work environment.
The ideal candidate will possess strong organizational skills and thrive in a fast-paced setting. Your primary responsibility will be to coordinate service calls, prioritize tasks, and maintain clear communication channels. Join us at Richard's Kitchen Store and be part of a team that values professionalism, teamwork, and customer satisfaction. Apply today and embark on a rewarding career in the food service industry.
Compensation:$18 - $19.50 hourly
Responsibilities:- Coordinate and schedule hot and cold service calls for technicians
- Communicate effectively with customers to provide service updates and arrival times
- Maintain accurate records of service calls, technician availability, and customer information
- Monitor and prioritize service requests based on urgency and customer needs
- Collaborate with technicians and other team members to ensure efficient workflow and customer satisfaction
- Generate proper paperwork to order parts and or work with manufacturers to ensure successful service calls
- Follow particular procedures for warranty processing and accurately file or report paperwork
- Monitor GPS and software applications throughout the day to keep technicians on track and on schedule
- 2+ years of experience in dispatching HVAC or Electrical technicians
- Strong organizational and time management skills
- Excellent communication skills, both verbal and written
- Ability to multitask and work well under pressure
- Computer skills a must
- Transportation to and from work
- Mechanical understanding for technical conversations for repair diagnostics
- US Work Authorization
Richard’s Kitchen Store is on a mission to build a core group of like-minded individuals who share common goals, have good work ethics, desire to be successful as a team and have fun in a professional setting. We have been around since 1977 and recently changed ownership to the 2nd generation in 2022. We are part of a national buying group with many national relationships with manufacturers and reps, fellow dealers, and a diverse clientele base. We provide solutions to our customer's needs when related to kitchen and galley operations. We have a large retail store, wholesale pricing, a service department, a delivery and installation team, and design consultants to consider ourselves a full-service dealer in the industry. We only want people who want to perform their best day in and day out.