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Administrative Support Specialist

2 months ago

Houma, Louisiana, United States Surgery Partners Full time

JOB TITLE: Receptionist

GENERAL SUMMARY OF DUTIES:

The Receptionist plays a crucial role in providing assistance to patients and visitors with a friendly and professional demeanor. This position is responsible for managing incoming calls effectively to enhance operational efficiency within the department. The Receptionist addresses common inquiries and offers guidance and directions as needed.

REQUIREMENTS:

A High School Diploma or equivalent is mandatory. A minimum of one year of experience in a healthcare setting or medical office is preferred. The candidate must possess strong verbal and non-verbal communication skills in a professional context. Effective time management skills are essential to prepare the workspace for a high-volume environment. A genuine commitment to contributing positively to the healthcare facility is required. Exceptional multi-tasking capabilities and a solid understanding of medical terminology are necessary. Proficiency in Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint) is expected. Excellent telephone etiquette and outstanding customer service skills are essential.

ESSENTIAL FUNCTIONS:

  • Opens the office by checking for messages, powering on computers, and contacting the answering service as needed.
  • Closes the office by transferring calls to the answering service and ensuring outgoing mail is dispatched at the end of the day.
  • Responds promptly to incoming telephone calls.
  • Welcomes patients and visitors upon their arrival.
  • Accurately inputs registration and insurance details into the system.
  • Secures necessary signatures on patient medical records.
  • Verifies insurance information for services rendered on the same day.
  • Performs various administrative and clerical tasks.
  • Confirms insurance benefits for patients.
  • Enters patient data into the computer system.
  • Handles patient payment collections.
  • Acquires knowledge of all aspects of patient admission and scheduling to ensure optimal efficiency within the Business Office.