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Customer Experience Manager

3 months ago

Jersey City, United States Glassbox Ltd. Full time
Job DescriptionJob Description

Glassbox is looking for a Customer Experience Manager to join our global Commercial team.

We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.

We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.

Our customers are the best of the best and include six out of the ten largest global banks, the world's largest hotel chain, the largest healthcare, and the largest telecommunications company in the U.S.

Now is the perfect time to come to Glassbox and help us accelerate our global leadership position

If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.

Will you join us on this journey?

What you will need?

  • 3-5 years experience in customer experience analytics or digital analytics across various industries
  • Proficiency with Google Analytics or Adobe Analytics
  • Bachelor's in Computer Science, Engineering, and Business/Marketing with an analytics focus
  • Excellent analytical, communication, and influence skills
  • Experience in using data for insights, testing, and success measurement
  • Understanding of UX, web/app design principles is a plus

What will you do?

  • Analyze qualitative and quantitative data from the Glassbox platform to identify customer experience issues and deliver business insights
  • Collaborate with stakeholders to define digital performance measures and objectives
  • Develop measurement strategies for KPIs and ensure accurate data tracking
  • Use Glassbox to drive improvements in digital experiences
  • Independently manage customer research requests on experience issues, including data analysis and troubleshooting
  • Help customers integrate and utilize the Glassbox platform for ongoing issue monitoring