Customer Experience Manager

4 days ago


Park City, Utah, United States World Market Inc Full time
About Us

World Market Inc is a unique marketplace that has been curating inspiring finds for over 60 years. Our high-quality assortment offers a great value that you won't find anywhere else. We pride ourselves on our culture of diversity and belonging, where every individual's contributions and unique perspective matter.

Job Summary

We are seeking a skilled Assistant Manager to lead our customer-first selling culture. As a key member of our team, you will assess and analyze business trends, problem-solve business opportunities, and take appropriate action. You will also recruit, develop, and retain a high-performance team that aligns with our company values.

Key Responsibilities
  • Model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
  • Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
  • Consistently exemplify, maintain, and foster the culture and values of World Market Inc.
  • Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
  • Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
  • Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
Essential Duties and Responsibilities of Customer Experience
  • Leverage all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.
  • Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
  • Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
  • Drive customer engagement behaviors to support all loyalty initiatives.
Why We Love It
  • Flexible scheduling to support your work-life balance.
  • Associate discount to World Market Inc.
  • A fun and supportive work environment where you feel welcome and safe.
  • A culture of inclusion that empowers you to be your best authentic self.
  • Eligible associates offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.

Part-time associates are eligible to participate in the Company's 401(k) retirement savings plan after working 250 hours within their first three (3) months of employment. Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits, and Employee Assistance.



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