Customer Experience Lead

4 weeks ago


Jersey City, New Jersey, United States Inizio Partners Full time

About the role: CX Solutions Architect

We are seeking a seasoned CX Solutions Architect to lead our CX initiatives and drive revenue growth. As a key member of our team, you will be responsible for developing and executing CX strategies that meet the evolving needs of our clients.

  • 15+ years of experience in leading CX solutions on an enterprise level or large-scale deployments
  • Proven track record of driving CX revenue growth and account expansion
  • Strong expertise in CCaaS solutions like NICE, Genesys, and AWS
  • Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage
  • Excellent communication and presentation skills
  • Ability to work with cross-functional teams and lead CX initiatives

Key Responsibilities:

  • Develop and execute CX strategies that meet client needs
  • Lead CX initiatives and drive revenue growth
  • Collaborate with cross-functional teams to deliver CX solutions
  • Build and maintain strong relationships with clients

Requirements:

  • Bachelor's degree in Computer Science, Linguistics, or related technical field
  • At least 5 years of experience in CX Solution Architect role
  • 7+ years of experience in Account Management, Stakeholder Management

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