Client Service Representative

1 week ago


Arlington Heights, United States March Animal Hospital Full time
Job DescriptionJob Description

We are looking for a customer-oriented service representative for a busy veterinary hospital We believe that the best CSRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to problem solve and work within a team. Customer service representatives can put themselves in their customers’ shoes and advocate for them, and their pets, when necessary. March Animal Hospital is a well-established, fast paced animal hospital located minutes from downtown Arlington Heights. We have a fun, communicative team that focuses on integrity, innovation, and compassion. A love of animals is a must

Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust while scheduling appointments through open and informative communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions and accounts, maintain medical records and files and file documents
  • Follow communication procedures, guidelines and policies

Skills

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different situations
  • Excellent communication skills with both clientele and team
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Benefits:

  • 401K and 401K Matching
  • Disability & Life insurance
  • Health, Dental & Vision Insurance
  • Employee discount
  • Paid time off
  • Paid training

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Education:

  • High school or equivalent (Required)

Experience:

  • Medical or Veterinary Office: 1 year (Preferred)
  • Customer Service: 1 year (Required)

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