Program Manager

Scope:

Program Managers are responsible for a caseload of individuals with developmental disabilities and the oversight of client programs, household operations, and the training and development of direct reports. Program Managers perform their duties with a team approach, working in collaboration in the development and implementation of client IISP and FA/PBSPs, ensuring daily goals, plan objectives and compliance to policies and procedures set forth by ESL, WACs and DDA policies. Program Managers model ESL values, the promotion of client independence, and the values described in the DSHS Residential Service Guidelines. Program Managers are members of the ESL Management Team and collaborate with the ESL Leadership Team to ensure successful agency operations.

Supervisory Responsibilities:

Direct Support Professionals, Assistant Program Managers

Job Responsibilities:

1. Perform direct care support for clients as needed and/or required to meet contractual compliance.
2. Provide direct supervision to Direct Support Professionals and Assistant Program Managers.
3. Participate in on-call rotation and provide coverage as necessary to ensure quality of care and agency operations.
4. Manage effective use of contract resources associated with client caseload in their assigned programs.
5. Collaborate with the team to develop, implement, monitor, and update client IISP and FA/PBSPs and perform routine audits and reviews of such plans.
6. Collaborate with the Client Financial Program Manager to ensure completion of annual IFP as well as continual oversight and effective management of client financial activity.
7. Collaborate with the Quality Management and Training Program Manager to ensure quality care and successful client outcomes through ensuring thorough and accurate documentation, program documents and compliance with ESL, WACs and DDA policies.
8. Oversee maintenance of client files within the administrative office and at the site; ensure all are orderly, secure and current.
9. Oversee Medication Administration Records (MARs) for errors and accuracy, and training opportunities; report areas of concern to the Program Director and Executive Director where appropriate.
10. Provide oversight of Assistant Program Managers in ensuring all medications in the home including re-ordering and delivery/pick-ups through the client's medication provider for all assigned clients have been completed and all appropriate stock is maintained and expired/discontinued medications are disposed of according to ESL’s policies and procedures.
11. Collaborate with the Assistant Program Manager and DSPs to monitor, adapt, and support the program and clients’ quality of life.
12. Train, coach and verify that all staff documentation is complete and accurate; report areas of concern to the Program Director, Executive Director and Human Resources.
13. Monitor Assistant Program Managers in ensuring completion of monthly safety meetings and fire drills including checking evacuation bags for expired items and weather appropriate clothing; complete monthly first aid supply inventory and request additional supplies as necessary.
14. Oversee and perform cleaning, minor repairs, and maintenance at assigned site; maintain cleanliness of agency vehicles and report any issues affecting any safe operations or maintenance of agency vehicles at assigned site. Practice safe driving and diligence utilizing agency vehicles and ensure that vehicles are ready for next use, including gas and sanitizing.
15. Provide oversight of Assistant Program Managers in ensuring all client outings have been scheduled and added to the monthly activities calendar. Communicate regularly with the Program Director regarding any challenges.
16. Oversee and participate in the maintenance of all client appointments in Therap and communicate with the care team to ensure DSP’s are aware and prepared for client medical appointments.
17. Provide oversight of client household supplies ensuring clients have needed food and supplies; in collaboration with Assistant Program Managers and DSP’s and that clients are prepared with weekly food and supply lists, and scheduled grocery trips have been updated on client activities calendar.
18. Prepare necessary staff task lists to ensure successful household operations.
19. Train, coach and model appropriate instruction and support methods to increase client independence in areas of personal care, home management, meal planning, shopping and health maintenance; regularly report concerns or suggestions to the Program Director.
20. Train, coach and model effective Positive Behavioral Support strategies; regularly report concerns or suggestions to the Program Director.
21. Interact with family/guardians, client extended support team, case managers, peer providers, coworkers, and the public in a positive, professional manner.
22. Train and coach DSPs in and model providing client transportation as necessary to support client needs.
23. Create and utilize Individualized Instruction and Support Plan to facilitate client goals, participate in annual and as needed client assessment process, and collect data to support assessment of goals and client current needs.
24. Promote and practice teamwork through respectful interactions with other staff.
25. Maintain daily progress notes and any other appropriate documentation in accordance with ESL policy and program standards, or other regulatory policies.
26. Schedule and lead monthly staff meetings, training and other meetings as required.
27. Conduct performance coaching/review (1 on 1) with Assistant Program Managers bi-weekly to discuss development, challenges and goals.
28. Conduct performance coaching/review (1 on 1) with DSPs bi-monthly to discuss development, challenges and goals.
29. Assist all clients in being actively involved in daily activities to achieve greater independence using strength based, person-centered planning.
30. Train, coach and model preparing, maintaining and submitting all required client documentation according to ESL’s policies and procedures.
31. Train, coach and model providing quality care for all stages of client life and in settings outside of the client home as required.
32. Maintain State required certifications and annual continuing education credits.
33. Provide training and orientation for new staff and members of the client care team to ensure continuity of care.
34. Facilitate client health through assisting clients to identify health concerns, schedule and participate in healthcare appointments, document physician instructions, and communicate outcomes to the care team.
35. Provide medication assistance and administration and all nurse delegated tasks under supervision of nurse delegator and according to ESL’s policies, state practices and standards.
36. Assist clients with pericare, toileting, bathing and other hygiene and grooming tasks in a manner that promotes respect and dignity.
37. Clean and sanitize client homes, agency spaces, and vehicles in compliance with ESL’s infection control procedures.
38. Train, coach and verify fiscal responsibility in the use of agency resources and ensure compliance with agency and program budgets.
39. Promote DSHS Residential Service Guidelines values in all client care.
40. Serve as members of the ESL management team collaborating with ESL leadership, and staff to ensure successful agency operations.
41. Other duties as assigned.

Required Qualifications & Education:

• Must be at least (18) years of age.
• Bachelor’s degree or combination three years experience working with individuals with developmental or intellectual disabilities or employment and/or skills that are commensurate with responsibilities of the position.
• Successful completion of Evergreen’s Management Training Program.
• One year of experience as an Assistant Program Manager with ESL.
• Certification in CPR/First Aid/Bloodborne Pathogens/Food Handlers Card
• Nursing Assistant Registration (NAR)
• Ability to proficiently read, write, and communicate
• Knowledge of WACs, DDA Policies, and other State and Federal Laws that impact and guide Supported Living.
• Ability to teach others using anticipatory guidance, modeling, coaching, reflection and other adult learning techniques.
• Must have and maintain a valid state driver’s license with no restrictions, proof of good driving record, and retain the ability to be insured through ESL’s insurance provider.
• Must be able to pass and maintain a DSHS background check and fingerprint clearance.
• Must be able to successfully complete all required training in the required time allotted.
• Must be able to physically transfer, assist with transfers, and/or lift clients who require physical assistance.
• Must be able to reach, stand, bend and assist clients with physical activities.
• Must be able to lift up to 50 pounds at times to assist client
• Required flexibility to work a non-traditional schedule; including evenings, overnights, weekends, holidays and on-call rotation.
• Familiarity with medical terminology.
• Ability to work cooperatively with peers, management and leadership.
• Demonstrated experience managing employees, shifting priorities, accomplishing multiple tasks effectively, meeting deadlines and consistently providing follow through on routine and emerging responsibilities.
• Must be fully vaccinated for Covid-19 with either a 2 - dose or 1 -dose series. Proof of vaccination required at the time of hire.
• An essential function is the ability to work in a constant state of alertness and in a safe manner.

Responsible To:

Residential Program Director

FLSA: Non-Exempt; Hourly

Wage Scale: $26.52 - $30.74