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Service BDC Coordinator
5 months ago
- Medical, Dental, and Vision Insurance
- Life Insurance
- 401(k) Plan
- Free Strayer University College Courses to Earn a 4-Year Degree
- Paid Vacation
- Paid Training
- Paid Sick Leave
- Employee Vehicle Purchase Program
- Starting pay for this position is $18.00 hourly
- Answer customer calls and establish follows-up with Service appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
- Be willing to commute to Moreno Valley