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Service BDC Coordinator

5 months ago

Riverside, United States Moss Bros. Chrysler Dodge Jeep Ram Riverside Full time
Job DescriptionJob DescriptionWith 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today Benefits
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) Plan
  • Free Strayer University College Courses to Earn a 4-Year Degree
  • Paid Vacation
  • Paid Training
  • Paid Sick Leave
  • Employee Vehicle Purchase Program
  • Starting pay for this position is $18.00 hourly 
Responsibilities
  • Answer customer calls and establish follows-up with Service appointments
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
  • Provide customers with initial product information and direct them to the appropriate dealership resources
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily
Qualifications
  • At least one previous role based in customer service experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver’s license
  • Be willing to commute to Moreno Valley 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.