Current jobs related to Computer User Support Specialist V - Rock Island - Aleknagik Technology

  • Computer Network Support Specialist

    2 weeks ago

    Rock Island, Illinois, United States Nexagen Networks Inc Full time

    Job Title: Computer Network Support SpecialistNexagen Networks, a distinguished company, offers outstanding benefits and exceptional opportunities for career growth.We are pleased to announce that Nexagen has secured a long-term contract, creating an opening for a Computer Network Support specialist (Service Desk Support Service Specialist).Job Details:Job...

  • Computer Desktop Support Specialist

    4 weeks ago

    Rock Island, Illinois, United States Link Solutions, Inc. Full time

    Job Title: Computer Desktop Support TechnicianLink Solutions, Inc. is seeking a skilled Computer Desktop Support Technician to join our team in Rock Island Arsenal, IL.Job SummaryThe Computer Desktop Support Technician will be responsible for installing new laptops, desktop computers, and printers, as well as providing technical knowledge and expertise of...

  • Computer Network Support Specialist

    1 month ago

    Rock Island, Illinois, United States Nexagen Networks Inc Full time

    Job Title: Computer Network Support SpecialistNexagen Networks, Inc. is seeking a highly skilled Computer Network Support Specialist to join our team. As a key member of our IT department, you will be responsible for analyzing, testing, and troubleshooting existing network systems, including local area networks (LAN), wide area networks (WAN), cloud...

  • Computer Network Support Specialist

    3 days ago

    Rock Island, Illinois, United States Nexagen Networks Inc Full time

    Job Title: Computer Network Support SpecialistJob Summary: Nexagen Networks, Inc. is seeking a skilled Computer Network Support Specialist to join our team. As a key member of our IT department, you will be responsible for analyzing, testing, and troubleshooting existing network systems, including local area networks (LAN), wide area networks (WAN), cloud...

  • Computer Network Support Specialist

    1 month ago

    Rock Island, Illinois, United States Nexagen Networks Inc Full time

    Job DescriptionNexagen Networks Inc is seeking a skilled Computer Network Support Specialist to join our team.Job SummaryWe are looking for a highly motivated and detail-oriented individual to provide second-tier support to end-users for PC, server, mainframe applications and hardware. The successful candidate will analyze, test, troubleshoot, and evaluate...

  • Computer Network Support Specialist

    7 days ago

    Rock Island, Illinois, United States Nexagen Networks Inc Full time

    Computer Network Support Specialist**Job Summary:**Nexagen Networks, Inc. is seeking a skilled Computer Network Support Specialist to join our team. As a key member of our IT department, you will be responsible for analyzing, testing, and troubleshooting existing network systems, including local area networks (LAN), wide area networks (WAN), cloud networks,...

  • Computer Network Support Specialists

    4 days ago

    Rock Island, United States Nexagen Networks Inc Full time

    Nexagen Networks, Inc. takes pride in its reputation as a distinguished company that provides outstanding benefits and exceptional opportunities for career growth. We are pleased to announce that Nexagen has secured a long-term contract. We have an opening for a Computer Network Support Specialist (Service Desk Support Service Specialist) SENIOR Job Title:...

  • Computer Network Support Specialists

    1 month ago

    Rock Island, United States Nexagen Networks Inc Full time

    Nexagen Networks, Inc. takes pride in its reputation as a distinguished company that provides outstanding benefits and exceptional opportunities for career growth. We are pleased to announce that Nexagen has secured a long-term contract. We have an opening for a Computer Network Support specialist (Service Desk Support Service Specialist) SENIOR Job...

  • Computer Network Support Specialists

    2 weeks ago

    Rock Island, United States Nexagen Networks Inc Full time

    Nexagen Networks, Inc. takes pride in its reputation as a distinguished company that provides outstanding benefits and exceptional opportunities for career growth. We are pleased to announce that Nexagen has secured a long-term contract. We have an opening for a Computer Network Support specialist (Service Desk Support Service Specialist) SENIOR Job...

  • Managed IT Support Specialist

    3 days ago

    Rock Island, Illinois, United States Xerox Full time

    About the RoleXerox is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical assistance and support related to computer systems, hardware, and software to our customers and peers.Key ResponsibilitiesProvide technical support and assistance to customers...

  • Computer Support Specialist

    2 weeks ago

    Round Rock, Texas, United States ATR Arena Technical Resources Full time

    Job Title: Computer Support SpecialistJob Summary:We are seeking a highly skilled Computer Support Specialist to join our team at ATR Arena Technical Resources. The successful candidate will be responsible for providing technical support and assistance to users and organizations using computer software or equipment.Key Responsibilities:Assess and...

  • Computer Network Support Specialists

    2 weeks ago

    Rock Island, United States Nexagen Networks Inc Full time

    Nexagen Networks, Inc.takes pride in its reputation as a distinguished company that provides outstanding benefits and exceptional opportunities for career growth. We are pleased to announce that Nexagen has secured a long-term contract. We have an opening for aComputer Network Support specialist (Service Desk Support Service Specialist) SENIOR Job Location::...

  • Computer Support Specialist

    2 days ago

    Little Rock, Arkansas, United States University of Arkansas System Full time

    Job Summary:The University of Arkansas System Division of Agriculture is seeking a skilled Computer Support Specialist to join our team. As a key member of our IT department, you will be responsible for maintaining, analyzing, troubleshooting, and repairing hardware and software systems.Key Responsibilities:Maintain and repair computer hardware and software...

  • Technical Support Specialist II

    7 days ago

    Rock Island, Illinois, United States Beat Full time

    Job Title: Technical Support Specialist IIKey Responsibilities:- Set up and troubleshoot domains, user accounts, and software accounts.- Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.- Add or replace memory, new keyboards, motherboards, and other components.- Format, install, set up,...

  • Computer Network Support Specialist

    7 days ago

    Rock Island, Illinois, United States Nexagen Networks Inc Full time

    Nexagen Networks Inc is seeking a highly skilled Computer Network Support Specialist to join their team. The ideal candidate will have a strong background in network infrastructure and a passion for delivering exceptional support services.Key Responsibilities:* Provide technical support for network systems and infrastructure* Troubleshoot and resolve...

  • Computer Support Specialist

    4 weeks ago

    Little Rock, Arkansas, United States Arkansas Government Job Full time

    Job Title: Computer Support AnalystJoin the Arkansas Government Job team as a Computer Support Analyst and play a critical role in ensuring the smooth operation of our computer systems.Job SummaryThe Computer Support Analyst is responsible for providing technical support and assistance to users of our computer systems. This includes troubleshooting hardware...

  • Computer Support Specialist

    2 weeks ago

    Little Rock, Arkansas, United States Arkansas Government Job Full time

    Job SummaryThe Computer Support Analyst is responsible for providing technical assistance and support to users of computer systems and software. This includes troubleshooting and resolving hardware and software problems, configuring and installing hardware and software, and managing disk space for micro, mini, or personal computer systems.Key...

  • Computer Support Specialist

    3 days ago

    Little Rock, Arkansas, United States Arkansas Government Job Full time

    Job SummaryThe Computer Support Analyst is responsible for providing technical assistance and support to users of computer systems and software. This includes troubleshooting hardware and software problems, configuring and installing microcomputer hardware and software, and managing disk space for micro, mini, or personal computer systems.Key...

  • Computer Support Specialist

    4 weeks ago

    Little Rock, Arkansas, United States Arkansas Government Job Full time

    Job SummaryThe Arkansas Government Job is seeking a skilled Computer Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems and networks.Key ResponsibilitiesResolve hardware or software problems in response to user questions and requests for...

  • Computer Support Specialist

    4 weeks ago

    Staten Island, New York, United States ABCO Facility Maintenance Full time

    About the RoleWe are seeking a skilled Computer & Network Support Technician to join our team at ABCO Maintenance. As a key member of our IT department, you will provide technical support and assistance to our employees, ensuring seamless operation of our computer systems and networks.Key ResponsibilitiesInstall, maintain, test, and repair end-user systems,...

Computer User Support Specialist V

2 months ago

Rock Island, United States Aleknagik Technology Full time
Job DescriptionJob Description

Aleknagik Technology, LLC (ATL) is seeking a Computer User Support Specialist V (CUSS V) to provide the following:

Provides above baseline service to both NIPR and SIPR desktop devices
and mobile phones for HQ, JMC onsite at Rock Island Arsenal. Services of these devices can be
for customers located CONUS/OCONUS and those working both onsite and telework. Works
closely with government staff to manage hardware assets. Establishes and ensures that
appropriate security controls over software and hardware are maintained. Analyzes software and
hardware requirements. Patches devices in accordance with IAVAs and reports on compliancy.


ESSENTIAL FUNCTIONS:

The following duties ARE NOT intended to serve as a
comprehensive list of all duties performed by all employees in this classification. Shown are
duties intended to provide a representative summary of the major duties and responsibilities.


REPRESENTATIVE DUTIES:

Accurately records daily tasks and assignments for metrics
gathering on task orders. Coordinates the updates of cell service hardware and software
applications. Develops procedures and training material for customers and internal use. Aids in
the design, development, and maintenance of various system applications. Troubleshoots and
resolves complex IT-related problems. Support will include VIP level assistance and ability to
work afterhours as needed.


Works independently under overall project objectives and requirements; apprises Project
Manager about progress and unusual complications. Work is reviewed for accuracy of judgment,
compliance with instructions, and to insure proper alignment. Guidelines usually include existing
systems and the constraints imposed by related systems with which the incumbent's work must
be meshed. Adapts design approaches successfully used in precedent systems. Completed work
is reviewed for timeliness, compatibility with other work, and effectiveness in meeting
requirements. May provide functional direction to lower-level assistants on assigned work.
Performs other duties as assigned or required.

KNOWLEDGE and SKILLS:

  • Knowledge of applicable computer system software programs and MS Office
    Applications.
  • Knowledge is strong in problem research and resolution skills.
  • Ability to work in a secure environment and always adhere to security protocols.
  • Ability to work in a secure environment and always adhere to security protocols.
  • Ability to troubleshoot hardware/software.
  • Strong written and oral communication skills.
  • High attention to detail & equipment accountability.
  • Ability to maintain security of devices.
  • Ability to activate, deactivate and/or suspend service on devices.
  • Skill in working independently, multitasking, prioritizing projects, and meeting deadlines.
  • Skill in using analytical and research skills in performance of job duties.
  • Skill in establishing and maintaining cooperative working relationships with others.
  • Keen attention to detail. Maintain inventory of all devices.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to be proactive and continuously stay up to date on the latest New Technology
    trends.
  • Setup and support unique systems (ex. Janus, machines with external hard drives, x-ray
    viewer, Eubank scanners).
  • Troubleshoot unique devices and hardware issues (ex. PCA photo printer, handheld
    scanners, KVM, 49" monitors, docking stations losing monitors, network, power to
    battery)
  • Troubleshooting to resolution or redirect to appropriate support helpdesk.
  • Above-baseline imaging.
  • Issue | Setup | Relocate hardware support.
  • Setup KVMs for users with SIPR and NIPR (Ops Center & KG175s).
  • Package | Mail remote users' equipment for both government and contract personnel.
  • Assist remote users with troubleshooting.
  • LCR distribution: Setup OneDrive, Teams, Outlook, test VPN and issue power supply
    (travel).
  • Collect equipment turn-ins: Complete paperwork, remove/destroy hard drives, scan
    equipment received, and send scan to G4 for TI.
  • Off-site LARs support: Handing off unique bios password to supporting NEC personnel
    for LARs and issuing new and/or LCR equipment (including shipping).
  • Input | Approve all HQ JMC TCOs.

MINIMUM QUALIFICATIONS:

A Bachelor's degree in Computer Science, Information
Technology or equivalent AND five (5) years of progressively complex information technology
and/or computer support experience; OR equivalent combination of education, training and
experience. Should possess certifications in related areas and have clear goals of additional
certifications needed to support emerging technologies. Recommended two (2) years'
experience in IT related field.


ADDITIONAL REQUIREMENTS:

May be required to periodically work outside the traditional
work schedule. This includes after hour support. Security+ is required for DoD 8570.01-m IAT
Level 1 position.


An Interim Secret Clearance is required prior to confirmed full time employment. Hired personnel
will be required to complete SCIP training through the NEC.


MINIMUM PHYSICAL REQUIREMENTS: The following demands are representative of
those that must be met by an employee to successfully perform the essential functions of this job.
This position requires lots of walking, occasional equipment moves and configurations.