Computer Network Support Specialists

3 weeks ago

Rock Island, United States Nexagen Networks Inc Full time

Nexagen Networks, Inc. takes pride in its reputation as a distinguished company that provides outstanding benefits and exceptional opportunities for career growth. We are pleased to announce that Nexagen has secured a long-term contract. We have an opening for a Computer Network Support specialist (Service Desk Support Service Specialist) SENIOR Job Location:: Rock Island, IL Job Clearance : Qualifications: Secret Clearance or the ability to obtain Secret Clearance Qualifications: Qualifications Education & Experience Minimum Education Level Minimum Years experience Substitute for Minimum Education level and Years experience MA/MS 10+ yrs. BA/BS w/12+ yrs. Job Description: Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption. Project specific: Responsible for providing second-tier support to end-users for PC server, mainframe applications, and hardware. Handles problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. Key Responsibilities: Manage SATCOM (satellite communication) support operations by overseeing the analysis, testing, troubleshooting, and evaluation of existing systems and data communication networks. This role requires a CompTIA Security+ certification and prefers a CompTIA Network+ certification or a similar credential. Responsibilities include directing the creation and management of active user accounts in the directory to ensure effective access to SATCOM services, as well as coordinating second-tier support to end-users for PC server and hosted services, and addressing hardware issues. Lead the resolution of complex problems that the first tier of help desk support cannot address, fostering collaboration with network services, software systems engineering, and applications development teams to restore service and resolve core issues. Leverage knowledge of SharePoint and knowledge management to enhance documentation and support processes. Oversee and implement training programs to ensure that team members are equipped with the necessary skills and knowledge to provide excellent customer support. Utilize a call management tool to monitor and report on phone support metrics, ensuring efficient workflows and effective resolution of user queries. Evaluate user problems through simulation or recreation to address operational difficulties and recommend system modifications to minimize user-related issues. Maintain the highest level of technical proficiency in the field and ensure the team stays current with industry trends and advancements.

  • Computer Network Support Specialist

    3 weeks ago

    Rock Island, Illinois, United States Nexagen Networks Inc Full time

    Job Title: Computer Network Support SpecialistNexagen Networks, Inc. is seeking a highly skilled Computer Network Support Specialist to join our team. As a key member of our IT department, you will be responsible for analyzing, testing, and troubleshooting existing network systems, including local area networks (LAN), wide area networks (WAN), cloud...

  • Computer Network Support Specialist

    3 weeks ago

    Rock Island, Illinois, United States Nexagen Networks Inc Full time

    Nexagen Networks Inc. Job OpportunityWe are seeking a skilled Computer Network Support Specialist to join our team at Nexagen Networks Inc.Job SummaryThe successful candidate will be responsible for analyzing, testing, and troubleshooting existing network systems, including local area networks (LAN), wide area networks (WAN), cloud networks, servers, and...

  • Computer Network Support Specialist

    3 weeks ago

    Rock Island, Illinois, United States Nexagen Networks Inc Full time

    Job DescriptionNexagen Networks Inc is seeking a skilled Computer Network Support Specialist to join our team.Job SummaryWe are looking for a highly motivated and detail-oriented individual to provide second-tier support to end-users for PC, server, mainframe applications and hardware. The successful candidate will analyze, test, troubleshoot, and evaluate...

  • Computer Systems Support Specialist

    1 month ago

    Rock Island, Illinois, United States Link Solutions, Inc. Full time

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    1 week ago

    Little Rock, Arkansas, United States Arkansas Government Job Full time

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    2 weeks ago

    Rock Island, Illinois, United States Link Solutions, Inc. Full time

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    Rock Island, Illinois, United States Xerox Full time

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    4 weeks ago

    Rock Island, Illinois, United States Xerox Full time

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    3 weeks ago

    Rock Island, Illinois, United States Link Solutions, Inc. Full time

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    Rock Island, Illinois, United States Modern Woodmen Full time

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    3 weeks ago

    Rock Island, Illinois, United States Modern Woodmen Full time

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    Rock Island, Illinois, United States Modern Woodmen Full time

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    3 weeks ago

    Rock Island, Illinois, United States Modern Woodmen Full time

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    3 weeks ago

    Round Rock, Texas, United States ATR Arena Technical Resources Full time

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    4 weeks ago

    Rock Island, Illinois, United States Modern Woodmen Full time

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    Rock Island, Illinois, United States Xerox Corporation Full time

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    4 weeks ago

    Rock Island, Illinois, United States Modern Woodmen Full time

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    4 weeks ago

    Rock Island, Illinois, United States Modern Woodmen Full time

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    2 weeks ago

    Staten Island, New York, United States ABCO Facility Maintenance Full time

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    2 weeks ago

    Little Rock, Arkansas, United States Arkansas Government Job Full time

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