Computer Network Support Specialist
1 day ago
Nexagen Networks, a distinguished company, offers outstanding benefits and exceptional opportunities for career growth.
We are pleased to announce that Nexagen has secured a long-term contract, creating an opening for a Computer Network Support specialist (Service Desk Support Service Specialist).
Job Details:- Job Location: Rock Island, IL
- Job Salary: $75K-$80K (salary range may vary based on position scope, candidate experience, and market conditions)
- Job Clearance: Secret Clearance or ability to obtain
Analyze, test, troubleshoot, and evaluate existing network systems, including local area networks (LAN), wide area networks (WAN), cloud networks, servers, and data communications networks.
Perform network maintenance to ensure networks operate correctly with minimal interruption.
Key Responsibilities:- Manage SATCOM support operations by overseeing analysis, testing, troubleshooting, and evaluation of existing systems and data communication networks.
- Direct the creation and management of active user accounts in the directory to ensure effective access to SATCOM services.
- Coordinate second-tier support to end-users for PC server and hosted services, and address hardware issues.
- Lead the resolution of complex problems that the first tier of help desk support cannot address, fostering collaboration with network services, software systems engineering, and applications development teams.
- Utilize a call management tool to monitor and report on phone support metrics, ensuring efficient workflows and effective resolution of user queries.
Nexagen Networks offers a comprehensive benefits package, including employer-supplemented medical, dental, vision, employer-paid life insurance, employer-match 401k, PTO, and federal holidays.
Ancillary benefits are also available.
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