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Computer Network Support Specialist
2 months ago
Nexagen Networks Inc is seeking a skilled Computer Network Support Specialist to join our team.
Job Summary
We are looking for a highly motivated and detail-oriented individual to provide second-tier support to end-users for PC, server, mainframe applications and hardware. The successful candidate will analyze, test, troubleshoot, and evaluate existing network systems, including local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks.
Key Responsibilities
- Analyze and troubleshoot network issues to ensure minimal interruption to network operations
- Provide second-tier support to end-users for PC, server, mainframe applications and hardware
- Collaborate with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
- Simulate or recreate user problems to resolve operating difficulties
- Recommend systems modifications to reduce user problems
- Maintain currency and high level of technical skill in field of expertise
- Escalate more complex problems to Senior Level
Requirements
- BA/BS 5+ Yrs. Experience
- Substitute
- AA or 2yr Tech School w/2+ years or 4 yrs IT/Military exp
Location
On-site, Rock Island, IL
Clearance
Secret Clearance or US Citizen