Sport Account Services Representative

2 months ago

West Valley City, United States Petzl Full time
Job DescriptionJob Description

Petzl America is looking for a rock star to join our Sport Account Services (SAS) team. The successful candidate will have a high attention to detail, superior customer relationship development skills and is familiar with Petzl products for the Sport verticality and headlamp markets. SAP and Salesforce experience is preferred. Bilingual English/French is preferred, but not required. The SAS Representative will provide sales support and customer account management, in partnership with Petzl sales reps, for our United States and/or Canadian Petzl Sport Division customer base.

This includes phone and electronic communication support to prospective dealers, retail employees, and retail customers. The position will work closely with other territory account service representatives, independent external sales reps, and the Sport Division sales team to provide frontline assistance with in-bound orders, product questions, delivery status, technical information, and after sales support. They will develop a strong working relationship with Reps and Retailers in their geographic territories, as well as participate in occasional travel for trade shows and account meetings.

Some of the tasks and responsibilities include:

ORDER MANAGEMENT

  • Process all incoming Customer preseason and ASAP orders
  • Send order confirmations as requested by our Customers
  • Manage order revisions as requested by the Customer or the Petzl group
  • Optimize order consolidation to increase shipping and receiving efficiency
  • Communicate with Customers when their preseason orders are ready for allocation and inform them of the order change / modification deadlines
  • Review orders daily to correct any issues, errors or anomalies to maximize operational efficiency across the Petzl America organization
  • Process bids and quotes with high attention to detail
  • Actively manage backordered products in terms of shipping efficiency and appropriate Carrier settings
  • Effectively managing Customer orders to reduce cancellations and chargebacks

ACCOUNT / CUSTOMER MANAGEMENT

  • Update the appropriate person when information in Petzl's Customer Relations Management software (Salesforce) needs correction, adjustment or modifications
  • Create Customer Care files for incoming order errors
  • Communicate with Customers all critical information regarding their orders and account status as required
  • Respond to all inbound Customer inquiries / questions pertaining to the SAS team's areas of responsibility
  • Develop and maintain Process & Procedure documentation for all accounts with variables outside of normal Customer management and ensure at least one other SAS Rep is trained on using those tools for successful management of of those accounts when you are out of the office

INTERDEPARTMENTAL COLLABORATION

  • Coordinate with the Vendor Compliance Specialist special allocation needs for Customers
  • Coordinate with the Inventory Manager all exceptional quantity orders
  • Coordinate with the Distribution Center any special shipping needs
  • Coordinate with the Finance team for order block issues due to Credit Holds
  • Collaborate closely with the Sales Department and Sales Reps to ensure sales goals are met or exceeded

This position is located in our Platinum LEED certified Salt Lake City office at 2929 Decker Lake Drive. We offer a full array of health & welfare benefits including: Medical, Dental, Vision, Life Insurance, Paid Time Off, Holiday Pay etc.



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