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Account Manager

2 months ago

West Valley City, United States WorldStrides Full time

Company Profile:

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

WorldStrides Sports are the sports travel experiences that WorldStrides offers. We take teams around the world to challenge new opponents, boost skills, and gain memorable experiences that last a lifetime. The primary program focus is on soccer travel to European destinations, serving youth club, high school, Olympic development, and university teams through customized sports tours, tournaments, and competitive play.

Objective:

The Account Management team is a collaborative team that cares about, supports, and learns from each other. Beyond our normal day-to-day activities, the overarching goal of this position is to nurture the business from the programs, clubs, schools, etc. that we currently work with by offering excellent pre-tour service and by consistently achieving or surpassing targets for renewal of existing programs.

What you will do as an Account Manager:

  • Ensure a successful pre-tour experience and that all aspects of the agreed program are arranged to the satisfaction of the program leader, within our standard budget and policy framework.
  • Develop strong relationships with all Program Leaders upon selling or inheriting the account. Respond to inquiries or requests promptly via phone or email, engage personally with Program Leaders to determine long-and-short term needs, and problem solve quickly and creatively on behalf of Program Leaders.
    • Maintain accurate and up-to-date computer and documentation on all customer data, telephone contact, price quotes, and written correspondence.
  • Work effectively and in tandem with Sales, Operations, Program Management, Program Associates and Financial Service Representatives, as well as any other colleague within WorldStrides.
  • Resell Program Leaders on future tours and inherit new clients that have been closed by Account Executives.
  • Comprehend the sports travel industry with interest to learn more regarding our competition.
  • Understand and support all policies, procedures, and overall business strategies of WorldStrides.
  • Assume additional responsibilities as requested.

Work Perks:

  • Fun & driven environment.
  • Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
  • 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
  • Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
  • Opportunities for paid and discounted travel.
  • Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
  • Employee Assistance Program (EAP)
  • Paid Parental, Caregiver, and Disability leave.
  • Team Member Discount Program

Home Office - US
  • Bachelor's Degree required.
  • Two years of proven performance in a sales or account management position
  • Knowledge of international destinations/international travel experience preferred.
  • Background in sport strongly preferred.
  • Industry experience a plus, but not required.
  • Proven history of managing accounts, strong customer service and revenue retention/growth
  • Strong interpersonal skills - excellent verbal and written communication skills, with a professional telephone and video call demeanor.
  • Strong attention to detail, documentation, time management and organizational skills
  • Sense of urgency and commitment; demonstrated ability to meet individual and sales team goals.
  • Ability to work in a fast-paced, deadline-oriented, data-driven environment. Adaptable to frequently changing systems and workloads.
  • Ability to maintain a proactive and solution-driven attitude.
  • Ability to significantly increase time commitment as needed to meet company objectives.
  • Ability to balance customer service expectations with business considerations.
  • Proficient in computer skills and able to learn new technologies with appropriate support and training.
  • Ability to drive an automobile, comfortable with airline travel.
  • Able to travel domestically and internationally to develop and facilitate client relationships and attend industry conferences and customer events.

Eligible