Accounts Receivable Collections Specialist

2 months ago

Palo Alto, United States TCWGlobal Full time
Job DescriptionJob Description

Accounts Receivable Collections Specialist

Palo Alto, CA ( *Localcandidates only)

$35-45hr ( Weekly pay + Benefits)

6 month contract (Excellent potential for extension or permanent)

Full- time M-F (Onsite 2 days a week)




Our client is passionate about building software that solves problems. They partner with the most important institutions in the world to transform how they use data and technology. Their software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. They are a public American company that specializes in software platforms for big data analytics. The company facilitates machine-assisted and human-driven data analysis.


The Role


In this role youll be responsible for helping with the global collections, cash applications, and related reconciliation functions. You will be the point of contact between customer accounts payable teams, the internal billing and treasury teams, and you will be responsible for the early identification and resolution of collection issues. As a member of our Finance team, you will be encouraged and empowered to challenge the status quo when something is broken. We are a fast growing, global organization and you will play a key role in expanding our operations to ensure a streamlined and compliant collections process.


Core Responsibilities


  • Manage the collection of customer accounts for a fast-growing global business.
  • Posting of daily cash collections
  • Partner cross-functionally with business stakeholders such as billing, treasury, and with customers to troubleshoot portal issues, streamline transaction flows and proactively resolve or escalate potential delays to collection process.
  • Liaise with customer contacts to assist with onboarding, including portal access, configuration, and completing vendor forms.
  • Formalize and improve the customer onboarding and credit process, including process and workflow recommendations to improve collection time.


What We Value


  • 5+ years of experience in Collections and Accounts Receivable in a fast-paced Global/larger company
  • Must have recent experience working for a larger or global company
  • Requires experience sending out at least 50 collection emails a day
  • Accustomed to working with large dollar amount of invoices ; confident in collection for larger payments
  • Experience with systems (e.g. Netsuite, Ariba, Coupa or similar)
  • Ability to navigate and learn systems and portals quickly; tech savvy
  • Must have intermediate Excel experience (Vlookup, pivot tables, downloading reports, etc)
  • Experience to send out collections email templates (Soft collections; follow-ups on invoices and friendly reminder on past due invoices)
  • Must have excellent customer service skills; ability to communicate professionally and kindly
  • Ability to handle aging accounts.
  • Experience with cash applications and entering payments into portals ( 5hrs a week on posting cash collections)
  • Experience in being the point of contact between customer accounts payable teams, the internal billing and treasury teams
  • Track record of managing a large customer invoice; 400 invoices.
  • Excellent communications and interpersonal skills, including the ability to summarize key operational issues to management.
  • A growth mindset and strong attention to detail.


Please send your resume. Thank you

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