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Patient Admin Specialist

3 months ago

Palo Alto, California, United States Insight Global Full time

Job Description

Day To Day:

We have a new opening for a Patient Admin Specialist III at SHC. The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

  • Master Scheduling,
  • New Patient Coordination,
  • Authorization Coordination,
  • Surgery/Procedure Scheduling,
  • Specialized data collection/coordination
  • Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.
  • Assures appropriate verifications and authorizations are complete before patient sees p
  • provider, in addition to preparing patient medical records for clinic appointments
  • Assists patients and physicians in scheduling ancillary tests before and after clinic visits.
  • Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc.
  • Ensures that all scheduled patients are eligible for services requested and /or determines patient eligibility.
  • Informs patient's authorization and collects payment for new and returning patients, using the scheduling system. Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.
  • Plus expertise in one or more additional specialized functions (performed 30% or more of the time):
  • Schedules complex appointments and surgeries requiring strong knowledge of procedures, department protocols and timing. Functions independently to complete activities related to the registration process. Responsible for completeness, accuracy, and timeliness of data.
  • Documents patient liability and communicates this information to the patient, and appropriate staff.
  • Serves as resource to other staff in the area of registration, benefits, and authorization process.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Skills and Requirements

Must Haves:

  • 1 year directly related work experince
  • Entry Level (externs, new grads)
  • HS diploma or GED
  • Basic PC skills
  • Epic experience
  • Experience verifying insurance
  • Experience in Prior Authorization - 2+ years of surgery scheduling experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to