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Customer Service Representative

4 months ago

Marshfield, United States Prince Corporation Full time
Job DescriptionJob Description

Benefits

  • 401(k)
  • 401(k) matching
  • Dental, Health, Vision Insurance
  • Life Insurance
  • Employee Discount
  • Paid Time Off

Pay: From $15 an hour with Uncapped Monthly Commission Opportunities


Hours: 7:30-4:30 M-Th & 7:30-2 Friday. No weekends


Prince Corporation is a privately owned company. We are looking for a Customer Service Representative (CSR) to join our family. We are looking for someone to provide outstanding service to the customers via incoming/outgoing phone calls, email, and faxes. A CSR will assist customers with order entry, pricing quotes, delivery information, product knowledge, research, problem solving and follow up. CSRs will contact customers to increase sales by upselling/cross-selling, providing promotional sales information and promoting Prince Corp. products.

Primary Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Enter and Confirm orders in a timely and accurate manner.
  • Works with dispatch to assist the customer with delivery issues
  • Works directly with the Field Sales Reps to increase sales
  • Utilizes the open order report to contact customer to increase sales
  • Enters RGA's and ensures credits for the company and customer are applied properly.
  • Follows up with customer on requested information and their order status in a timely manner.
  • Be available to be in the phone loop to answer incoming customer calls
  • Keeps current on promotional sales item, new products etc.
  • Builds rapport with customers by providing outstanding customer service
  • Identifies customers' needs and provides customers with possible solutions.
  • Assists team members with the departmental workload and contributes to a team environment.
  • Other duties as assigned.

Ideal Candidate:

  • Positive and professional customer service skills.
  • Attention to Detail
  • Ability to meet deadlines in a timely manner.
  • Ability to sell/upsell
  • Always have professional and courteous phone skills.
  • Ability to work in a high paced and efficient manner.
  • Ability to communicate effectively with all members of the company to ensure proper exchange of information.
  • Must be able to speak, read, and write English.
  • Must be able to maintain a high level of accuracy.
  • Must have excellent organizational skills.
  • Must have excellent problem-solving skills.
  • Must be able to multi-task with high efficiency.
  • Ability to learn product knowledge.

Required Education and Experience

  • High School Diploma
  • Basic Math Skills
  • Excellent interpersonal skills on the phone and in person
  • Ability to resolve complex problems
  • Strong organizational skills
  • Proficient at Microsoft Office programs

Preferred Education and Experience

  • 1 year of sales experience preferred
  • 1-2 years office/call center experience

Other Duties

Duties, responsibilities, and activities may change at any time with or without notice.