Customer Service Representative
2 months ago
Counter-Form LLC, a leading regional manufacturer of laminate countertops, is seeking a highly skilled Customer Service Representative to join our team.
This is a full-time position with opportunities for overtime and a competitive benefits package.
Key Responsibilities- Gain in-depth knowledge of our products and manufacturing processes.
- Provide exceptional customer service through various communication channels.
- Offer technical product information and pricing to customers.
- Enter detailed orders and price quotations into our computer system.
- Process orders for production and ensure timely delivery.
- Build and maintain strong relationships with customers.
- Collaborate with Sales Representatives to identify and pursue potential sales leads.
- Resolve customer issues in a fair and professional manner.
- Professional attitude and strong verbal and written communication skills.
- Attention to detail and ability to multitask.
- Exceptional math skills and ability to learn quickly.
- Desire to work in a fast-paced manufacturing environment.
- Post-high school education and a minimum of 2 years of customer service experience.
- Bonuses, paid time off, and paid holidays.
- 401(k) matching and profit sharing contribution.
- Full benefit package, including health, dental, vision, and life insurance.
- Wellness program and onsite nurse.
- Employee referral program and paid breaks.
- Casual dress and relaxed work environment.
Counter-Form LLC is an equal opportunity employer and uses E-Verify.
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