Customer Service Representative

2 months ago


Marshfield, Wisconsin, United States Counter-Form LLC Full time
Job Overview

Counter-Form LLC, a leading regional manufacturer of laminate countertops, is seeking a highly skilled Customer Service Representative to join our team.

This is a full-time position with opportunities for overtime and a competitive benefits package.

Key Responsibilities
  • Gain in-depth knowledge of our products and manufacturing processes.
  • Provide exceptional customer service through various communication channels.
  • Offer technical product information and pricing to customers.
  • Enter detailed orders and price quotations into our computer system.
  • Process orders for production and ensure timely delivery.
  • Build and maintain strong relationships with customers.
  • Collaborate with Sales Representatives to identify and pursue potential sales leads.
  • Resolve customer issues in a fair and professional manner.
Requirements
  • Professional attitude and strong verbal and written communication skills.
  • Attention to detail and ability to multitask.
  • Exceptional math skills and ability to learn quickly.
  • Desire to work in a fast-paced manufacturing environment.
  • Post-high school education and a minimum of 2 years of customer service experience.
Benefits
  • Bonuses, paid time off, and paid holidays.
  • 401(k) matching and profit sharing contribution.
  • Full benefit package, including health, dental, vision, and life insurance.
  • Wellness program and onsite nurse.
  • Employee referral program and paid breaks.
  • Casual dress and relaxed work environment.

Counter-Form LLC is an equal opportunity employer and uses E-Verify.



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