Customer Experience Consultant

1 month ago


Austin, United States augmentjobs Full time
Job DescriptionJob DescriptionJob Title: Customer Experience Consultant

Job Summary:
As a Customer Experience Consultant, you will enhance customer satisfaction and loyalty by designing and implementing strategies that improve the overall customer experience. You will analyze customer feedback, identify pain points, and develop solutions to create a seamless and positive interaction with the brand.

Responsibilities:

  • Assess current customer experience processes and identify areas for improvement.
  • Develop and implement customer experience strategies and initiatives.
  • Conduct customer research and analyze feedback to understand customer needs and preferences.
  • Collaborate with various departments to ensure alignment in customer experience strategies.
  • Design and execute customer journey mapping to enhance touchpoints and interactions.
  • Develop and deliver training programs for staff to improve customer service skills.
  • Monitor and report on customer satisfaction metrics and key performance indicators (KPIs).
  • Provide recommendations and solutions based on data analysis to optimize the customer experience.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field; advanced degree or certification in Customer Experience Management is a plus.
  • Proven experience in customer experience consulting or a similar role.
  • Strong understanding of customer journey mapping and experience design.
  • Excellent analytical skills with the ability to interpret data and derive actionable insights.
  • Strong communication and interpersonal skills with a focus on empathy and customer-centricity.
  • Experience with customer feedback and survey tools.
  • Ability to manage projects effectively and collaborate with cross-functional teams.


  • Austin, United States augmentjobs Full time

    Job DescriptionJob DescriptionJob Title: Customer Experience ConsultantOverview: As a Customer Experience Consultant, you will help organizations enhance their customer experience by developing and implementing strategies that improve customer satisfaction, loyalty, and overall engagement. You will work with clients to understand their customer journey,...


  • Austin, United States Customer Labs Full time

    Job Description As a Customer Success Specialist you'll be the face of the company to our customers. Your focus will be on providing the best customer experience possible by resolving customer issues, identifying the cause and determining the best solution via phone, chat, and email. We are looking for someone who can work quickly and prioritize effectively,...


  • Austin, Texas, United States A2I Enterprise, inc Full time

    About the RoleA2I Enterprises, inc is seeking a highly motivated and customer-focused Business Management Consultant to join our team. As a Business Management Consultant, you will play a key role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong relationships with...


  • Austin, Texas, United States ServiceNow Full time

    Job OverviewCompany Overview:ServiceNow is a pioneering technology company that has transformed the way organizations operate since its inception in 2004. With a robust platform that integrates people, systems, and processes, we empower over 8,100 clients, including a significant portion of the Fortune 500, to enhance their operational efficiency through...


  • Austin, United States Get Bright Watch Full time

    Job Description We are seeking a highly motivated and customer-focused individual to join our client services team as a Client Services Consultant. In this role, you will be responsible for providing exceptional customer service and support to our clients by answering their questions, addressing their concerns, getting them set up with our products, and...


  • Austin, Texas, United States ServiceNow Full time

    Job OverviewCompany Overview:At ServiceNow, we empower organizations to achieve their goals through innovative technology solutions. Our commitment to excellence drives us to create an environment where creativity and collaboration thrive. With a diverse team of professionals, we are dedicated to transforming the way businesses operate, ensuring that our...


  • Austin, Texas, United States Brilliant Earth Full time

    Brilliant Earth - Customer Experience Assistant Manager - Austin, TXPosition Overview:The Assistant Manager for our Austin location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team...


  • Austin, United States ServiceNow Full time

    Job Description The CIWF Principal Consultant specializes in implementing ServiceNow’s Customer and Industry Workflow solutions based on best practices all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving the most relevant customer challenges—providing support during sales...


  • Austin, Texas, United States Infosys Full time

    Join Infosys as a Senior SAP Service Management ConsultantThis role is essential within our consulting team, focusing on identifying and articulating client challenges, assessing potential solutions, and providing informed recommendations. You will be responsible for developing comprehensive design documents, architectural frameworks, and process models, as...


  • Austin, Texas, United States ServiceNow Full time

    Job DescriptionThe CIWF Principal Consultant specializes in implementing ServiceNow's Customer and Industry Workflow solutions based on best practices all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving the most relevant customer challenges—providing support during sales...


  • Austin, United States Brilliant Earth Full time

    Job DescriptionJob DescriptionBrilliant Earth - Customer Experience Assistant Manager - Austin, TXPosition Overview:The Assistant Manager for our Austin location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth...


  • Austin, United States ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...


  • Austin, United States ServiceNow Full time

    Job DescriptionJob DescriptionCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®....


  • Austin, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Austin, United States augmentjobs Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking a dynamic and experienced Director of Customer Experience to lead our customer experience team and drive initiatives that enhance customer satisfaction and loyalty. The ideal candidate will have a proven track record of developing and implementing customer-centric strategies, improving service...


  • Austin, United States Chive Media Group Full time

    **Position:** Customer Experience Representative **Location:** Austin, TX **Job Id:** 195 **# of Openings:** 1 **CUSTOMER EXPERIENCE REPRESENTATIVE (Austin, TX)** The Chivery team is growing and seeking a Customer Experience Representative for our E-commerce business! Our Customer Experience Representatives are passionate and self-motivated individuals...


  • Austin, United States OpsLock Inc Full time

    **Director of Customer Experience** * Austin, TX - Remote OK * Full-Time * Customer Experience * Director of Customer Experience Opslock makes the world a safer place to work. Traditional safety software focuses on increasing the efficiency of traditional paper-based systems. Opslock focuses on actually making work safer. We using technology to help...


  • Austin, United States Yellowbird® Full time

    Job DescriptionJob DescriptionHello potential future Yellowbird team member. I’m glad you found us. We’ve been waiting for you. You see, Yellowbird isn’t just a hot sauce company. It’s a symbol to the world that you have great taste—in food, flavor, and creative expression. This experience means everything to us. For that reason we’re seeking a...


  • Austin, Texas, United States OpsLock Inc Full time

    Director of Customer ExperienceFull-TimeCustomer ExperienceOpsLock Inc is committed to improving workplace safety through cutting-edge technological solutions. Our approach emphasizes proactive safety strategies to mitigate workplace risks, setting us apart from conventional safety software.We are in search of a skilled Director of Customer Experience who...


  • Austin, United States Techworkers Full time

    ResponsibilitiesProvide hands-on leadership to effectively manage sensitive service issues and potential crises on social channelsCollaborate with leaders and colleagues across organizations in the investigation and handling of high-profile sensitive issues for corporate reputation purposesDevelop and enhance processes for the efficient intake, response, and...