Customer Success Specialist
1 month ago
Job Description As a Customer Success Specialist you'll be the face of the company to our customers. Your focus will be on providing the best customer experience possible by resolving customer issues, identifying the cause and determining the best solution via phone, chat, and email. We are looking for someone who can work quickly and prioritize effectively, as you'll be responsible for handling customer interactions in a timely manner, with a set minimum of interactions per day. Required Qualifications 2+ years of relevant Customer Service experience Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one Strong work ethic with a high level of empathy, energy, and enthusiasm Communicate, both verbally and written, in a friendly, professional, and empathetic manner Work well under pressure, multi-task and prioritize responsibilities Effectively self motivate and manage time Preferred Qualifications Strong organizational skills and attention to detail Proficient with Google suite Adaptable to change and actively seek feedback and incorporate it into your work style What You’ll Do Answer high quantities of phones, chats, cases, and emails Become an UPLIFT product expert across an ever-growing suite of products Follow troubleshooting steps with customers and fill out warranty cases Assist customers with damaged or missing items Review orders, answer questions, and make changes based on customer needs Understand return, warranty, and shipping policies so that you can assist customers in an efficient manner with accurate information Identify, document, and escalate potential customer complaints per standard operating procedures Work to achieve the Customer Service Team’s quality and productivity goals Work in a team-centered environment where continuous learning and experimentation is your day-to-day Benefits A merit-based environment that rewards growth and accomplishment regardless of seniority Generous paid time off 4% 401K company matching with instant vesting (after one year) Excellent group health insurance available to employees and dependents, including domestic partners (4 medical plans, 2 dental plans, and a vision plan to choose from) Flexible spending account (FSA) for health care and child care costs Company-paid & Supplementary Life Insurance; Long-term & Short-term disability Free UPLIFT Desk (after one year) 50% discount on all UPLIFT products Free healthy (and not so healthy) snacks and drinks On-the-job training and skills development A supportive and engaging work culture that promotes healthy living Position Details Compensation: $22/hr Type: Full-time Employee Status: Regular Work Schedule: Monday - Saturday, 8-5 and 9-6 (with random day off during the week) 40 hours per week Location: Austin, Texas (on-site position) About UPLIFT Desk As a fast growing, mid-sized company, it’s our mission to deliver sincere, world-class customer service. We provide optimally designed, quality office solutions to customers. We focus on happier & healthier customers and employees UPLIFT Desk has revolutionized the way people shop for office furniture. It all starts with our award winning UPLIFT Standing Desk, made even better when accessorized with our entire UPLIFT office furniture line. Our product line includes most furniture an office could need. We design office products that optimize customers’ comfort, health, and productivity. Our Product Development team focuses on designing the highest quality ergonomic office furniture. Then our Content teams ecommerce website offers customers the ability to highly configure products. Our amazing Order Processing and Warehouse teams make sure we have inventory and ship orders the same day. Customers receive award winning support from our Sales and Customer Service and Warranty teams. We offer the best 15 year warranty in the business Our Interior Design and Contract Sales teams specialize in large office furniture layouts for commercial buildings that serve most Fortune 500 companies. Award-winning UPLIFT Desk is loved globally Rated Best Standing Desk by New York Times Wirecutter 5 years in a row Hundreds of thousands of happy customers around the world sit and stand at an UPLIFT Desk Google reviews - 4.8 rating with 4000+ reviews We value our environment: We plant 5 new trees in U.S. National Forests for every solid wood desk sold. By partnering with the National Forest Foundation , we're able to plant tens of thousands of new trees each year Solar Powered Operations - Our Austin facilities produce over a megawatt of electricity through roof-mounted solar panels on three large warehouses We use sustainable materials in our products. Some examples are: Bamboo Desktops, Drawers, & Motion Boards - The world's fastest-growing plant, Moso bamboo is a grass that grows as quickly as an inch an hour Eco Curve Desktops - Eco Curve desktops use 100% recycled MDF and have the lowest carbon footprint in the industry due to not using edgebanding, backer boards, adhesives, or solvents Rubberwood Desktops - Pará rubber trees produce 99% of the world's natural rubber latex. The rubber production lifespan of these trees is exhausted after about 25-30 years. Our rubberwood desktops give the trees a second life Equal Opportunity Employer (EEO) UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance. UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status. To all recruitment agencies: We do not accept agency resumes. UPLIFT Desk is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr
-
Customer Success Specialist
2 weeks ago
Austin, United States Baxter Planning Full timeJob DescriptionJob DescriptionPosition Overview Founded in 1993 and headquartered in Austin, Texas, Baxter Planning is a dynamic and rapidly growing company setting the standard for SaaS in the service supply chain planning space. We are developing many new products and solutions to build on our success in global markets. The Customer Success Team will...
-
Customer Success Onboarding Specialist
6 days ago
Austin, Texas, United States Airtable Full timeAbout AirtableAt Airtable, we are dedicated to how our platform democratizes software development and empowers teams to create applications that enhance their organization and drive results—without the need for coding. Role OverviewAs a Customer Success Onboarding Specialist, you will engage with a diverse array of innovative clients across our Mid Market...
-
Senior Customer Success Specialist
2 months ago
Austin, United States ResMed Full timeBrightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people....
-
Customer Success Specialist Operations
1 month ago
Austin, United States Leading Reach Inc Full timeWho We're Looking For: This is a 100% remote position. The Customer Success Operations Specialist plays a key role in coordinating with internal teams to promptly provision LeadingReach accounts and conduct outbound verification calls for end users. As the primary specialist at the forefront, you will be accountable for creating accounts generated through...
-
Customer Success Specialist
6 days ago
Austin, Texas, United States Yellowstone Local Full timeAbout Yellowstone LocalYellowstone Local is a veteran-owned agency specializing in recruitment, marketing, and technology solutions tailored for the residential services and construction industries. We focus on hiring a diverse range of skilled trades, including Plumbers, HVAC technicians, Electricians, as well as administrative and managerial staff.Our Core...
-
Customer Success Specialist
3 months ago
Austin, United States Leading Reach Inc Full timeWho We're Looking For:This is a 100% remote position. The Customer Success Operations Specialist plays a key role in coordinating with internal teams to promptly provision LeadingReach accounts and conduct outbound verification calls for end users. As the primary specialist at the forefront, you will be accountable for creating accounts generated through...
-
Customer Success Specialist Operations
1 month ago
Austin, Texas, United States Leading Reach, Inc. Full timeWho We're Looking For:This is a 100% remote position. The Customer Success Operations Specialist plays a key role in coordinating with internal teams to promptly provision LeadingReach accounts and conduct outbound verification calls for end users. As the primary specialist at the forefront, you will be accountable for creating accounts generated through...
-
SMB Customer Success Specialist
21 hours ago
Austin, Texas, United States Procore Technologies Full timeJob OverviewProcore Technologies is seeking Customer Success Specialists to enhance our growing Small Medium Business (SMB) division. In this position, you will cultivate Procore advocates and experts throughout our clients' journey, from initial setup to contract renewal. Your primary focus will be to ensure that Procore's clients receive exceptional...
-
Customer Success Operations Specialist
3 weeks ago
Austin, United States data.world Full timeWe’re looking for a Customer Success Operations Specialist to join our Customer Success team. You will leverage your affinity for technology, data, and process to support our CS organization by managing the system (Gainsight) they utilize, and designing, documenting, and enabling the processes used. While reporting into the VP of Customer Success, you’ll...
-
Customer Success Operations Specialist
2 months ago
Austin, United States data.world Full timeWe’re looking for a Customer Success Operations Specialist to join our Customer Success team. You will leverage your affinity for technology, data, and process to support our CS organization by managing the system (Gainsight) they utilize, and designing, documenting, and enabling the processes used. While reporting into the VP of Customer Success, you’ll...
-
Customer Success Specialist
2 months ago
Austin, United States UPLIFT Desk Full timeJob DescriptionJob DescriptionJob DescriptionAs a Customer Success Specialist you'll be the face of the company to our customers. Your focus will be on providing the best customer experience possible by resolving customer issues, identifying the cause and determining the best solution via phone, chat, and email. We are looking for someone who can work...
-
Customer Success Representative
2 days ago
Austin, Texas, United States Environmental Solutions Group Full timeJob SummaryThe Customer Success Specialist position plays a pivotal role in driving business growth, fostering long-term relationships, and enhancing customer satisfaction. This role involves serving as a liaison between the company and its clients, with a focus on problem-solving and providing valuable recommendations.Key ResponsibilitiesClient Relationship...
-
Customer Success Specialist
2 months ago
Austin, United States Leading Reach Inc Full timeWho We're Looking For In this full-time role, you will work with new and existing customers to ensure that they are successful with the LeadingReach platform and are able to overcome any obstacles. It is your responsibility, alongside the Customer Success & Network Management teams, to ensure each customer succeeds in reaching their goals while building...
-
Customer Success Specialist, 3rd Eye
3 weeks ago
Austin, United States Dover Corporation Full timeCustomer Success Specialist, 3rd Eye Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Our mission, "Improving Lives," drives us to make a...
-
Austin, Texas, United States SHI International Full timePosition Overview:As a Customer Success Manager specializing in Cisco Enterprise Agreements at SHI International, you will be instrumental in ensuring that our clients maximize their investment in Cisco products and services. Your role will involve providing expert guidance and support throughout the lifecycle of their agreements.What You Will Experience:A...
-
Customer Success Specialist, 3rd Eye
2 months ago
Austin, Texas, United States Dover Corporation Full timeEnvironmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing...
-
SMB Customer Success Specialist
5 days ago
Austin, Texas, United States Procore Technologies Full timeCompany OverviewProcore Technologies is at the forefront of developing innovative software solutions for the construction industry. Our cloud-based platform empowers clients to manage their projects more effectively, whether they are building skyscrapers, hospitals, or retail spaces. We pride ourselves on fostering a culture that encourages creativity and...
-
SMB Customer Success Specialist
5 days ago
Austin, Texas, United States ProCore CPA Full timeCompany OverviewProcore Technologies is at the forefront of revolutionizing the construction industry with our innovative cloud-based management software. We empower clients to enhance their project efficiency and effectiveness across various sectors, including skyscrapers, hospitals, and retail centers.Position OverviewWe are seeking a Customer Success...
-
SMB Customer Success Specialist
6 days ago
Austin, Texas, United States Procore Technologies Full timeRole OverviewAs a Customer Success Manager, you will be pivotal in nurturing and enhancing the relationship with our clients throughout their journey with us. Your primary responsibility will be to take complete ownership of your designated customer portfolio.Key ResponsibilitiesEngagement: Actively engage with annual customers to ensure they derive maximum...
-
Customer Success Operations Analyst
6 days ago
Austin, Texas, United States data Full timeOverviewWe are seeking a Customer Success Operations Specialist to enhance our Customer Success division.Your role will involve utilizing your expertise in technology, data, and operational processes to assist our Customer Success organization by overseeing the Gainsight system and developing, documenting, and implementing essential processes.Key...
