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Senior Consultant, Customer Solutions
2 months ago
Company Overview:
At ServiceNow, we empower organizations to achieve their goals through innovative technology solutions. Our commitment to excellence drives us to create an environment where creativity and collaboration thrive. With a diverse team of professionals, we are dedicated to transforming the way businesses operate, ensuring that our clients can navigate the complexities of their industries effectively.
Role Summary:
The Senior Consultant, Customer Solutions is pivotal in delivering ServiceNow's Customer and Industry Workflow solutions. This role is centered on understanding and addressing the unique challenges faced by our clients, ensuring that we provide tailored solutions that drive business success.
Key Responsibilities:
- Project Execution: Develop a thorough understanding of client needs and industry dynamics to guide solution development.
- Stakeholder Engagement: Collaborate with business leaders to align on strategic objectives and priorities.
- Analytical Insight: Assess current operations and propose innovative strategies to enhance efficiency and effectiveness.
- Collaboration: Work alongside engagement managers to manage project scope and address critical technical challenges.
- Technology Research: Investigate third-party solutions to ensure seamless integration with client systems.
- ServiceNow Expertise: Maintain an in-depth knowledge of the ServiceNow platform and its capabilities.
- Pre-Sales Support: Assist in defining service engagements that involve multiple ServiceNow products and complex integrations.
- Thought Leadership: Contribute to industry discussions through whitepapers, webinars, and community engagement.
Product Collaboration:
Engage with ServiceNow product teams to provide insights on new offerings and enhancements based on client feedback.
Leadership Development:
Play a key role in advancing the Customer and Industry Workflow Practice, setting both short-term and long-term strategic goals.
Qualifications:
To excel in this position, candidates should possess:
- A minimum of 8 years in consulting or configuration roles, ideally with ServiceNow solutions.
- Experience in developing enterprise architectures and technical roadmaps.
- Strong understanding of industry-specific systems and compliance requirements.
- Proven ability to influence senior leadership and provide strategic insights.
- Experience in creating implementation designs and securing client approval.
- Excellent communication skills, with the ability to convey complex concepts clearly.
- A commitment to continuous learning and professional development.
Certifications:
As a Senior Consultant, you will be expected to pursue relevant certifications to enhance your expertise and contribute to our innovative solutions.
Equal Opportunity:
ServiceNow is an Equal Employment Opportunity Employer, committed to fostering an inclusive environment for all employees.
