Customer Services Consultant

6 months ago

Austin, United States Get Bright Watch Full time
Job Description
We are seeking a highly motivated and customer-focused individual to join our client services team as a Client Services Consultant. In this role, you will be responsible for providing exceptional customer service and support to our clients by answering their questions, addressing their concerns, getting them set up with our products, and resolving any issues they may have. You will also be responsible for maintaining accurate and up-to-date client information, following up on requests and tasks, and collaborating with cross-functional teams to ensure that our clients are receiving the best possible service.

You will be the primary point of contact for new customers, answering their questions, providing guidance, and troubleshooting any issues that may arise.

Responsibilities:
  • Serve as the primary point of contact for clients, providing superior customer service and responding to inquiries in a timely manner via phone and/or email
  • Develop and implement strategies to increase customer satisfaction
  • Analyze and identify areas for improvement in client services processes
  • Generate reports and provide feedback to management
  • Provide technical assistance and troubleshoot client issues
  • Participate in training and development opportunities to enhance your skills and knowledge
  • Assist the sales team with administrative tasks, such as scheduling meetings, creating and updating sales records, and preparing sales presentations and proposals
  • Identify and research potential leads and opportunities, and follow up on leads as needed
  • Perform other duties as assigned
Requirements
Qualifications:
  • 2+ years of experience in a customer service or client-facing role and/or sales or administrative roles
  • Strong verbal and written communication skills
  • Proficiency with Microsoft Office and Google Suite
  • Ability to work independently and as a part of a team
  • Strong organizational skills and attention to detail
  • Demonstrated ability to handle multiple tasks and prioritize effectively
  • Ability to work under tight deadlines and handle pressure well
Preferred Qualifications:
  • Knowledge of customer-relations systems (e.g. Salesforce, Zoho, Zendesk, etc)
  • Proficiency with project management tools
  • Knowledge of the security industry and competitive landscape

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