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Front Office Manager

4 months ago

Providence, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

As FOM you’ll deliver this through managing all aspects of the front office (for example guest registration, business centre, telephone services, and guest reservations)

You’ll also create the warm atmosphere that makes our guests feel at home in any location

-Ensure guests are greeted upon arrival and make time to engage with guests.


-Scheduling.


-Regularly conduct Team gatherings for team building opportunities.

Respond appropriately to guest Survey's and in house request, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
-Build a delightful company culture within the hotel

-Ensure your team are properly trained on systems, security, service and quality standards

-Oversee night audit function

-Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

-Perform other duties as assigned

Will also participate & serve as manager on duty


Must be able to cover shifts when the front desk staff is short


Requirements:

FOM will have opportunity to grow into an AGM opportunity. Will need to have one year of leadership in a hotel setting experience. Opera PMS preferred not required . Must have a passion for Hospitality Industry. Must be able to follow direction & adapt to a new environment. Must be willing to get required training certification. Flexibility with schedule is mandatory.