Current jobs related to NESD Help Desk Agent II - Bossier City LA United States - General Dynamics Information Technology

  • NESD Help Desk Agent II

    3 months ago

    Bossier City, United States General Dynamics Information Technology Full time

    Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Help Desk Support, IT Service Desk, TroubleshootingCertifications:Experience:2 + years of related experienceUS Citizenship...

  • NESD Help Desk Agent II

    1 day ago

    New Orleans, LA, United States General Dynamics Information Technology Full time

    Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Secret Suitability: Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Help Desk Support, IT Service Desk, Troubleshooting Certifications: Experience: 2 + years of related...

  • Help Desk Technician II

    1 week ago

    Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    About the RoleWe are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician II, you will play a critical role in supporting the Department of the Navy Enterprise Service Desk (NESD) activities at our Bossier City, LA facility.Key ResponsibilitiesAssist and support...

  • Help Desk Technician II

    2 weeks ago

    New Orleans, LA , USA, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician II, you will play a critical role in supporting the Department of the Navy Enterprise Service Desk (NESD) activities at our New Orleans, LA facility.Key ResponsibilitiesAssist and support end-users...

  • Help Desk Technician II

    4 weeks ago

    Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job Title: Help Desk Technician IIWe are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician II, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and maintaining a high level of customer...

  • Help Desk Technician II

    6 days ago

    Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology. As a Help Desk Technician II, you will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to complex problems.Key Responsibilities:Provide technical support to...

  • Help Desk Specialist

    4 weeks ago

    New Orleans, LA , USA, United States RSDC Full time

    Job Title: Help Desk SpecialistRSDC, a Veteran Owned Small Business, is seeking a highly motivated Help Desk Specialist to join our team of technical professionals. As a Help Desk Specialist, you will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and assist customers by...

  • Helpdesk Agent- Full Time

    1 day ago

    New Orleans, LA, United States General Dynamics Information Technology Full time

    Pipeline Help Desk Customer Service, Help Desk Support, IT Service Desk, Troubleshooting Certifications: Our work depends on a Help Desk Technician II joining our team to support the Department of the Navy Enterprise Service Desk (NESD) activities at our New Orleans, LA facility. As a Help Desk Technician II supporting NESD, you will be...

  • Help Desk Analyst II

    2 weeks ago

    Plant City, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Help Desk Analyst II, located in Plant City, Florida, United States. This role involves providing advanced technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. As a Help Desk Analyst II, you will be part of our dynamic team, responsible for...

  • Help Desk Analyst II

    2 weeks ago

    Plant City, United States Robert Half Full time

    Description We are seeking a Help Desk Analyst II, located in Plant City, Florida, United States. This role involves providing advanced technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. As a Help Desk Analyst II, you will be part of our dynamic team, responsible for troubleshooting and...

  • Help Desk Support Specialist

    4 weeks ago

    , MO, United States Staff Today Inc Full time

    Job Title: Help Desk Customer Service AgentWe are seeking a highly skilled and customer-focused Help Desk Customer Service Agent to join our team at Staff Today Inc. in Jefferson City, MO.Job Summary:The Help Desk Customer Service Agent will be responsible for providing exceptional customer service to our clients via phone, email, and chat. The ideal...

  • Help Desk Technician Level II

    4 weeks ago

    Oklahoma City, United States Titan Professional Resources Full time

    Titan Professional Resources is looking for a Help Desk Technician Level II to join an exciting company in the OKC area! In this position the Technician will be supporting the internal employees throughout the company. If this is something that interests you, apply today!Help Desk Technician Level II Duties and Responsibilities:Front-line Customer Service...

  • Front Desk Agent

    5 months ago

    Bossier City, United States Wyndham Hotels & Resorts Full time

    ** Front Desk Agent** Location: Bossier City, LA, US Property Name: La Quinta by Wyndham Bossier City Req Id: 13776 La Quinta by Wyndham is now seeking a Front Desk Agent to join our team at the La Quinta by Wyndham Bossier City location in Bossier City , Louisiana . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous...

  • Help Desk Analyst II

    2 weeks ago

    Culver City, United States Robert Half Full time

    Description *Email brendan.steele@rht(.com) for consideration*Robert Half (Technology Solutions) is searching for a Tier 2 Service Desk Technician with a background in Tier 2 Support, Fast-Paced Ticketing, Windows OS/Server, Active Directory, Outlook, Office 365. If this sounds like your background, then this Tier 2 Service Desk Technician role is for you....

  • Help Desk Customer Service Agent

    3 weeks ago

    Jefferson City, United States WiredPeople, Inc. Full time

    Overview: WiredPeople invites applicants to join our growing team as a Help Desk Customer Service Agent. As a Helpdesk customer support agent, you will strengthen client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues with Management Information Systems. The elected candidate will be...

  • Help Desk Customer Service Agent

    2 months ago

    Jefferson City, United States Compu-Vision Consulting Full time

    Job Description: Helpdesk Customer Support Agent (WIC Program) Hours: 8:00 a.m. - 5:00 p.m. (Monday - Friday) with a 1-hour lunch break. Must-Have Requirements: Experience using Genesys, SharePoint, MS Office, and Outlook. Experience in a Help Desk/Customer Support environment. Role Eligiblity: Excellent customer service skills with the ability to...

  • Help Desk Technician

    3 weeks ago

    Fort Myers, FL, United States TEKsystems Full time

    Description:Job DescriptionOur healthcare client is seeking a Help Desk Support Specialist to join the Information Technology team. The Help Desk Support Specialist serves as an initial point of contact for IT Help Desk services and processes and troubleshoots and resolves simple to moderately complex user requests, questions, and issues. The following...

  • Help Desk Analyst II

    2 weeks ago

    Culver City, United States Robert Half Full time

    Job DescriptionJob Description*Email brendan.steele@rht(.com) for consideration*Robert Half (Technology Solutions) is searching for a Tier 2 Service Desk Technician with a background in Tier 2 Support, Fast-Paced Ticketing, Windows OS/Server, Active Directory, Outlook, Office 365. If this sounds like your background, then this Tier 2 Service Desk Technician...

  • Help Desk Support Specialist

    3 weeks ago

    La Grange, Georgia, United States Motion Recruitment Full time

    {"title": "Help Desk Technician II", "description": "Job SummaryJoin our team as a Help Desk Technician II and provide technical support to end-users for computer, application, system, device, access, and hardware issues. Responsibilities: * Provide phone, manufacturing floor, and remote support to end-users. * Identify, research, and resolve technical...

  • Help Desk Analyst II

    3 weeks ago

    Panama City, United States ISHPI Information Technology Full time

    Help Desk Analyst IIJob Locations US-FL-Panama CityID 2024-1703Category C5ISR Eng &TechType Regular Full-TimeOverviewIshpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter...

NESD Help Desk Agent II

2 months ago

Bossier City LA United States General Dynamics Information Technology Full time
Job Description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

Public Trust/Other Required:

None

Job Family:

Help Desk

Job Qualifications:

Skills:

Customer Service, Help Desk Support, IT Service Desk, Troubleshooting

Certifications:

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. 

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Help Desk Technician II joining our team to support the Department of the Navy Enterprise Service Desk (NESD) activities at our Bossier City, LA facility.

At GDIT, we foster a people-centric environment. As a Help Desk Technician II supporting NESD, you will be trusted to assist customers by researching technical issues, exploring answers, and providing information and alternative solutions through a variety of methods including phone, email, chat, and enterprise ITSM.

In this role, a typical day will include:

  • Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available
  • Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
  • Thoroughly documenting requests and incidents according to business processes and standard operating procedures
  • Documenting detailed, specific work notes regarding the interaction with the customer
  • Providing case status updates to management and end-users according to service level guidelines
  • Maintaining a high level of courteous customer service at all times
  • Communicating with customers at all levels of technical and non-technical skills set

As a well-qualified candidate for this role, you:

  • Have demonstrated root-cause analysis skills
  • An ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24x7 help desk environment

QUALIFICATIONS

To qualify for this role, YOU MUST have:

  • A high school diploma or equivalent; AND
  • 2 or more years of related technical experience
  • An ability and willingness to obtain and maintain a SECRET government clearance
  • An ability and willingness to obtain an ITIL Foundations v 4 or HDI-SCA certification within 90 days of hire
  • An ability and willingness to work on-site, as required
  • Louisiana residency, living within a reasonable driving distance of our New Bossier City (approximately 60 miles)
  • US Citizenship

Even BETTER if you have:

  • Demonstrated experience with Navy Applications or Service Desks such as Navy 311, LOG IT, NIS, NCORS, NEST/RAPT, or NAVSUP BSC
  • An active SECRET clearance
  • An ITIL Foundations v 4 or HDI-SCA

WHAT GDIT CAN OFFER YOU:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3.   To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.

#TSSCE

The likely hourly rate for this position is between $19.49 - $26.37. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.