Tech Analyst II

3 weeks ago


Oklahoma City, United States OU Medicine Full time

Position Title: Tech Analyst II Department: Information Systems Job Description: General Description: The Technical Analyst II implements and supports facility desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported in Service Now. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on IT staff rotation. The Technical Analyst II recommends, adheres to and supports OU Health IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Installs and repairs facility IT equipment and software per OU Health IT standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products. Responds to and resolves inquiries and requests for assistance with facility computer systems, and provides a superior customer support experience for facility users. Analyzes and provides hands-on support for Tier 1 and Tier 2 requests, including simple, moderate, and complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed. Logs and tracks problems; reviews problem tracking databases. Performs facility-based moves, adds, and changes (MACs), as needed. Maintains documentation for each incident or request, assists entry-level Technical Analysts in resolving of incidents and requests, and escalates the most complex problems to the next level of support per documented procedures. Provides 24x7 on-call support based on IT staff rotation, and carries a pager as warranted. Aids and trains users on facility technology. Assists in preparing training materials. Performs preventative maintenance. Recommends process changes that improve the implementation, maintenance and support of IT desktop equipment and software. Effectively works with customers, Service Desk and Technical Services personnel. Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance. Adheres to and supports OU Health IT standards, policies and procedures. Maintains and protects confidentiality with regard to all aspects of patient care and employee information. General Responsibilities: Performs other duties as assigned. Minimum Qualifications: Education: None required. Bachelor’s degree in information systems or healthcare-related field is preferred. Experience: 2 or more years of IT support experience required. OR equivalent combination of education and experience. License(s)/Certification(s)/Registration(s) Required: None required. Basic certification in A+ and Microsoft Products is preferred; Knowledge, Skills and Abilities: Manages and prioritizes workload. Demonstrates ability to multi-task; possesses strong analytical skills. Demonstrates a customer orientation; strength in analytical, math, and reasoning skills. Effectively communicates verbally and in writing. Possesses proficiency in MS Office applications and ability to troubleshoot and resolve user issues. Proficiency with PC-based equipment and cabling. Must be able to drive to assigned sites to complete work. #J-18808-Ljbffr



  • Oklahoma City, Oklahoma, United States The State of Oklahoma Full time

    Job SummaryThe State of Oklahoma is seeking a highly skilled Grant Analyst II to join our Information Services division at OMES. The Grant Analyst II will be responsible for overseeing the entire grant lifecycle, from identifying funding opportunities to managing awarded grants.Key ResponsibilitiesIdentify and research potential grant opportunities from...


  • Oklahoma City, Oklahoma, United States United States Courts Full time

    Organization: United States CourtsPosition Overview: The United States Courts is seeking applications for the role of Procurement Analyst II. This position is essential for ensuring that the Court and Clerk's Office are equipped with the necessary materials, equipment, and services to operate efficiently.The Procurement Analyst II is responsible for...


  • Oklahoma City, Oklahoma, United States Global Resource Solutions, Inc. Full time

    Career Opportunity in CybersecurityAbout Us: Global Resource Solutions, Inc. (GRS) is a premier management consulting firm dedicated to providing exceptional support to government entities and commercial enterprises. We are seeking a talented Cybersecurity Systems Analyst II to enhance our team.Position Overview: The Cybersecurity Systems Analyst II will...

  • Credit Analyst II

    2 weeks ago


    Oklahoma City, United States Fidelity Bank Full time

    CREDIT ANALYST II Job Overview: Our Credit Administration team plays a critical role in the safety and soundness of Fidelity’s loan portfolio. Ensuring accuracy, providing guidance and doing in-depth analyses are just part of the job. While knowledge of commercial lending and credit analysis are valuable, so too is a heart for service. Do you have a...

  • Sr Analyst/Analyst II

    2 months ago


    Oklahoma City, Oklahoma, United States WindStream Communications Full time

    Sr Analyst/Analyst II - ProcurementSugar Hill, GA, USA ● United StatesReq #1476Monday, July 22, 2024Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. As Kinetic, Windstream offers bundled services,...

  • IT Systems Analyst II

    1 month ago


    Oklahoma City, United States PAYCOM PAYROLL LLC Full time

    The IT Systems Analyst II analyzes, designs, supports, and documents computer information systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance, and troubleshooting. This...


  • Carson City, United States Vaco Full time

    Vaco Senior Epic Analyst II - Carson City, Nevada Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through Managed Services, Data & Analytics, EHR, ERP, Advisory, Virtual Care, and Cybersecurity services. Its award-winning industry experts deliver Consulting, Managed Services, and Talent...


  • Oklahoma County, United States The State of Oklahoma Full time

    Job Posting TitleGrant Analyst II – ISAgency090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVSupervisory OrganizationGMOJob Posting End Date (Continuous if Blank)Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.Estimated Appointment End Date (Continuous if Blank)Full/Part-TimeFull timeJob...


  • Kansas City, United States Segra Full time

    Customer Training Analyst II Charlotte, NC, USA * Kansas City, MO, USA * Virtual Req #2053 Thursday, August 22, 2024 Job Summary The Customer Training Analyst II is responsible for delivering SEGRA product training content on multiple new products to new and existing Segra Customers. The Customer Training Analyst II will work with the product team and...

  • Business Analyst II

    1 week ago


    Orange City, United States AdventHealth Daytona Beach Full time

    All the benefits and perks you need for you and your family: Benefits from day one Focus on whole person wellbeing and resources Competitive hourly pay Career growth and advancement potential Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person,...


  • Kansas City, United States Segra Full time

    Customer Training Analyst II Charlotte, NC, USA * Kansas City, MO, USA * Virtual Req #2053 Thursday, August 22, 2024 Job Summary The Customer Training Analyst II is responsible for delivering SEGRA product training content on multiple new products to new and existing Segra Customers. The Customer Training Analyst II will work with...

  • Business Analyst II

    2 weeks ago


    Orange City, United States AdventHealth Daytona Beach Full time

    All the benefits and perks you need for you and your family: Benefits from day one Focus on whole person wellbeing and resources Competitive hourly pay Career growth and advancement potential Our promise to you: Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and...


  • Oklahoma City, Oklahoma, United States J&J Family of Companies Full time

    Analyst II, Regulatory Medical Writing - Oncology W Description We are recruiting for an Analyst II - Oncology to join the Regulatory Medical Writing team to support our [Insert TA] therapeutic area. This position is open globally and may be located in North America (eg, Spring House, PA, Raritan, NJ, Titusville, NJ, or Canada), Europe (eg, United Kingdom,...

  • OR Tech II PRN

    3 weeks ago


    Kansas City, United States Research Medical Center Full time

    Description IntroductionDo you want to join an organization that invests in you as an OR Tech II PRN? At Research Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsResearch Medical Center, offers a total rewards package that supports the...

  • ILS Analyst II

    2 weeks ago


    Panama City, Florida, United States Eastern Shipbuilding Group, Inc Full time

    Job Title: ILS Analyst IICompany Name: Eastern Shipbuilding Group, Inc.Eastern Shipbuilding Group, Inc. is looking for a committed professional to join our organization as an ILS Analyst II. In this capacity, you will be tasked with delivering administrative and analytical assistance to the Integrated Logistics Support (ILS) division. Your main objective...


  • Oklahoma City, United States Healthcare Partners Investments Full time

    Description$5,000 Sign on Bonus Available for Full Time Surgical Tech Positions!!Position Summary: Under the general supervision, the Surgical Tech II performs the scrub role and maintains a safe sterile environment which includes preparing, passing, holding, inserting, removing, cleaning and assembly of instruments, equipment and supplies; counting sponges,...

  • OR Tech II PRN

    3 weeks ago


    Kansas City, United States Research Medical Center Full time

    Description IntroductionDo you want to join an organization that invests in you as an OR Tech II PRN? At Research Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsResearch Medical Center, offers a total rewards package that supports the...

  • Data Analyst II

    3 weeks ago


    Oklahoma City, Oklahoma, United States One Gas Full time

    Position Description:Job Posting End Date: This job posting will be removed on August 26, 2024.This postition can be located in OKC or TulsaAs a Data Analyst II, you will use your solid Excel, analytical, and reporting skills to work with Customer Service leaders to understand and interpret data to help improve productivity and efficiency. Knowledge of SQL...


  • Oklahoma City, United States Paycom Online Full time

    This individual uses techniques and tasks to work as a liaison among stakeholders to understand the operations, structure, and policies of the organization and also recommend IT solutions that enable the organization to successfully complete new business initiatives. In addition, this individual is highly organized, works well in a team environment, and...


  • Oklahoma City, United States P17 Solutions LLC Full time $139,000 - $161,000

    Job DescriptionJob DescriptionIn the rapidly evolving realm of cybersecurity, an Information Security Analyst stands as a guardian of digital fortresses, wielding a diverse arsenal of skills to protect sensitive data from nefarious cyber threats.P17 Solutions has an open position located at the Mike Maroney Aeronautical Center in Oklahoma City, OK.  In the...