Snowsports Supervisor at The Hermitage Club at Haystack Mountain

2 weeks ago

Wilmington, United States The Hermitage Club at Haystack Mountain Full time
Job DescriptionJob Description

Employment Opportunity: Snowsports Supervisor (10-Month Position)

About The Hermitage Club at Haystack Mountain:

The Hermitage Club at Haystack Mountain is a premier private resort nestled in the Green Mountains of Vermont, offering an exclusive and luxurious mountain experience. Our club is dedicated to providing world-class skiing, snowboarding, and year-round outdoor activities to our members in a serene and breathtaking environment. The Snowsports Supervisor plays a crucial role in ensuring that our youngest members receive exceptional instruction and that the Snow Sports School operates with the highest standards of quality and efficiency.

Position Overview:

We are seeking a dedicated and enthusiastic Snowsports Supervisor to oversee and manage our Seasonal Ski and Snowboard Programs for children aged 3-6 (Mountain Yetis) or 7-13 (Mountain Explorers). This key leadership position is responsible for ensuring the smooth operation of these programs, as well as the administrative functions of the Snow Sports School. The Snowsports Supervisor will work closely with the Snowsports Manager to deliver high-quality lessons, maintain efficient operations, and provide exceptional service to our members and guests.

Key Responsibilities:

  • Program Implementation & Oversight:
    • Manage day-to-day operations of the Seasonal Programs, ensuring that lessons for children are delivered effectively and meet The Hermitage Club's high standards.
    • Assign students to appropriate groups and coaches, creating a positive and educational experience for all participants.
    • Uphold and promote PSIA-AASI Teaching Methodologies within the program.
    • Maintain a safe, organized, and welcoming environment in all facility spaces and meeting areas.
  • Leadership & Staff Management:
    • Assist the Snowsports Manager in enforcing program policies and procedures among staff, ensuring consistency and quality in lesson delivery.
    • Supervise and support staff, fostering a positive, collaborative work environment.
    • Assist with administrative tasks, including payroll management, scheduling, and guest services, to ensure smooth operations.
  • Administrative Support:
    • Manage and maintain accurate and timely staff scheduling, ensuring adequate coverage for all Snow Sports School activities.
    • Oversee reservations management, ensuring that all bookings are processed efficiently and accurately.
    • Process payroll with precision, ensuring timely and accurate payment for all staff members.
    • Manage member billing, ensuring all charges are processed accurately and in a timely manner.
  • Communication & Member Relations:
    • Communicate clearly and effectively with students, staff, and member families to ensure smooth program operations.
    • Build strong relationships with member families, acting as a key point of contact and ensuring their satisfaction with the programs.
    • Handle phone and email communications, addressing inquiries and resolving issues promptly and courteously.
  • Quality Control & Program Management:
    • Oversee the quality of the lesson programs, ensuring they meet the club's standards and exceed members' expectations.
    • Assist in managing lesson distribution, reservations, and overall program organization to maintain efficiency and high-quality service.

Qualifications:

  • Education & Experience:
    • High School Diploma or equivalent required.
    • Minimum of two years' experience as a Snowsports Instructor working for a PSIA-AASI Member School.
    • Proficiency in Microsoft Office Suite, particularly Excel and Word.
    • Strong organizational and leadership skills, with the ability to manage both staff and program logistics.
  • Preferred Qualifications:
    • PSIA-AASI Level 1 certification or higher.
    • PSIA-AASI Children's Specialist 1 (CS1) certification or higher.
    • Prior experience working with children in a coaching or supervisory capacity.
    • Experience in guest service, reservations management, or related roles.
    • Valid driver's license with no restrictions.

Physical Demands & Work Environment:

  • Work Environment:
    • Must be able to work outdoors in various winter weather conditions, including exposure to sun, cold, snow, wind, and rain.
    • Regular participation in physically demanding activities such as skiing, snowboarding, walking, and hiking on uneven and slippery terrain.
    • Comfortable working in noisy outdoor environments around snow-making machines, chair lifts, and other equipment.
  • Physical Demands:
    • Ability to lift, carry, and move objects weighing a minimum of 40 lbs.
    • Ability to operate computer equipment and use electronic office software for extended periods.
    • Ability to sit, bend, reach, and speak for extended periods.
    • Ability to stand, walk, kneel, push, and pull for extended periods.
    • Vision to supervise and monitor participant progress and assess terrain and obstacles.

Why Join Us?

  • Leadership Role: Take on a key leadership position within our Snow Sports School, directly impacting the experience of young skiers and snowboarders.
  • Dynamic Work Environment: Work in a lively outdoor setting at one of Vermont's premier private resorts, engaging with children, families, and a dedicated team of instructors.
  • Professional Growth: Develop your skills in program management, leadership, and snow sports instruction, with opportunities for advancement within The Hermitage Club.

How to Apply:

If you are passionate about snow sports and eager to lead our youth programs, we invite you to apply for this exciting opportunity at The Hermitage Club. Please submit your resume and a cover letter detailing your relevant experience to hpyke@hermitageclub.com.

Join our team and help us create unforgettable winter experiences for our members

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