Information Technology Support Technician

4 weeks ago

Lexington, United States Lexington Regional Health Center Full time
Job DescriptionJob DescriptionDescription:

Lexington Regional Health Center

Title: Information Technology Support Technician

Date: March 18, 2021

Supervisor: Chief Strategy Officer

Department: Information Technology

FLSA Status: Non-Exempt

Principle duties and responsibilities

  1. Installs, upgrades and configures: printing, directory structures, rights, security and software on file servers.
  2. Establishes network users, user environments, directories, and security for systems being installed including assigning employee passwords for computer access.
  3. Provides users with technical support to isolate and diagnose common problems and trains employees as appropriate.
  4. Responds to the needs and questions of users concerning their access of resources on the system.
  5. Writes detailed descriptions of user needs, program functions and steps required to develop or modify computer program.
  6. Monitors the computer helpdesk and records detailed descriptions of steps required to solve each issue.
  7. Trains personnel in departments as system functions are expanded throughout the facility.
  8. Interacts with patients and employees to provide support and assistance as needed.
  9. Confers with Department Director to plan data security for new or modified software and hardware, discussing issues such as employee data access needs and risk of data loss or disclosure.
  10. Reviews employee violations of computer security procedures recorded by computer and reports violations to Department Director to ensure that violation is not repeated.
  11. Performs preventive maintenance and care to department equipment.
  12. Repairs or calls vendor support, when needed, for maintenance and documents all maintenance performed.
  13. Completes special projects as assigned by the Chief Information Officer and keeps detailed records of the progress of each project.
  14. Helps Department Director review department policies and procedures.
  15. Enters restricted access areas, without supervision, to perform assigned work.
  16. Ensure patients and visitors follow current infection control guidelines.
  17. Responsible for ensuring the environment meets appropriate governing body standards.
  18. Duties that could include blood exposure and risk to bloodborne pathogens (eg: lacerations, handling of blood-contaminated items, etc.)
  19. Maintains patient and staff safety through the use of patient safety tools (Teamstepps, Just Culture, etc.).
  20. Regular attendance at the assigned work location is required.
  21. Performs all other duties as assigned.

Minimum knowledge, skills, and abilities

  1. Ability to read, write and perform basic math and computer operations as is typically acquired through the completion of a high school diploma or equivalent.
  2. Basic Life Support certification via American Heart Association required within six months of hire.
  3. Ability to read, write, verify, utilize, understand, trace, tender, tabulate, systemize, submit, study, organize, sort, scan, process, post, participate, move, locate, investigate, formulate, examine, draft, correspond, decide, classify and assemble materials, instructions and equipment as is typically acquired through the completion of 1-2 years’ experience in a related field.
  4. Ability to act with utmost courtesy and tact and welcome all individuals who present themselves to the facility.
  5. Ability to maintain strict confidentiality with regard to protected and sensitive information.
  6. Ability to complete reports and correspondence at a professional level.
  7. Ability to solve problems independently and confidently by applying analytical and logical thinking.
  8. Ability to immediately respond to common inquiries and complaints from patients, employees and regulatory agencies.
  9. Ability to effectively communicate with individuals from diverse backgrounds.
  10. Ability to effectively organize and present information and respond to questions from employees and external groups of varying sizes.
  11. Successful completion of required knowledge and training of standard precaution protocols and when to apply during principle duties and responsibilities.

Working conditions

  1. Works in a well-lighted and ventilated work environment with little exposure to excessive noise, dust, temperature, etc.
  2. Spends up to 60% of shift seated to complete various tasks, such as networking or desk related work. The other 40% of shift is spent wiring new areas, distributing new equipment, and ambulating around facility to work on equipment or trouble shoot problems. Employee will run wire around facility, which will require reaching overhead while on a ladder to access the ceiling and crawling up to 50 feet in the crawlspace. Box of wire/cable weighs 35 pounds and will need be transported up to 500 feet to specific areas to begin running the wire. Servers weighing 41 pounds are installed onto racks from 3 inches to 74 inches high. 20 pound switches are transported throughout hospital to appropriate IT rooms. 61 pound battery is transported on a cart 500 feet requiring 15 pounds of horizontal force. Battery is to be lifted off cart to floor level for installation of battery, which may take 2 person assist. Phones and other equipment weighing 3-5 pounds are placed on shelves up to 85 inches high or more if needed, using a step stool to access these heights. Printers are required to be changed out and transported back to IT department on wheeled carts.

Management responsibilities

  1. None

The above is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. In no way does this job description, implied or otherwise.

Requirements:


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