Information Technology Help Desk

1 month ago


Lexington, United States Thinkbyte Consulting Inc. ( E-Verified ) Full time

Job Description:

  • Associate degree in information technology or Comp TIA A+ certification and a minimum of two years of experience in information technology or a related filed is required. Technical skills include extensive PC and network troubleshooting skills in an enterprise environment.


Preferred Qualifications

  • 4+ years previous experience in an IT support environment preferred. Desktop environment experience and knowledge of ITIL concepts is recommended.
  • Help Desk Institute Service Center Analyst (HDI-SCA), Google Developers, Google IT Professionals, or other relevant certifications are desired. Demonstrated technical aptitude, customer service, and communications
  • Working knowledge and troubleshooting experience with Microsoft operating systems and Microsoft Office 365.
  • Working knowledge of remote network access methodologies including administration of remote access systems utilizing a VPN or VDI, secured by RSA security products.
  • Experience in troubleshooting mobile devices (phones, tablets, etc.) and wireless.
  • Additional knowledge and troubleshooting network, telecom, and other communication platforms. Knowledge of data center applications such as job scheduling, and monitoring tools.


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