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Operations Service Net and Intermarket Project Coordinator

2 months ago

Louisville, United States ID+A Full time
Job DescriptionJob DescriptionSalary: Negotiable

General ID+A is a Specialty Contractor whose business is the planning, design, and creation of our customer's corporate, health and learning spaces. We possess in-house expertise in design, pre-fab construction, furniture, fixtures & equipment and technical services. Our customers come to us because they want one point of contact for the design and execution of their interior projects throughout Kentucky, Southern Indiana, and Tennessee.


All at ID+A will:
▪Cooperate with ID+A employees, ID+A Customers, contractors and dealers
▪Follow ID+A process – ID+A Way and all departmental sub-processes
▪Live and support ID+A Values: Growth Mindset, Refuse to Lose, Fast/Responsive, Loyal, Fun/Passionate
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Service Net Inbound & Outbound Coordination & Management:
•Serve as the primary contact for MillerKnoll Service Net dealers nationwide and other dealers requiring intermarket project management, installation, and delivery.
•Ensure prompt and effective communication with internal management, design and service teams, external network managers, facilities or building management, general contractors (GCs), and subcontractors.


Inbound:

•Respond to system project Requests for Quotation (RFQs).
•Provide labor estimates, either internally or sourced externally, for dealer approval.
•Input approved estimates into the ID+A system as new projects.
•Verify job site details.
•Coordinate the delivery and installation of projects.
•Oversee projects to completion, ensuring all required project information is received.
•Review Service Net backlog weekly to maintain project and system integrity.
•Obtain customer sign-offs (Proof of Delivery - POD).
•Manage, report, and follow the punch list process if necessary.
•Initiate project billing to originating dealers.
•Review Service Net accounts receivable bi-weekly and initiate collection efforts if required.
•Approve subcontractor payables if applicable.


Outbound:
•Respond to internal requests for project delivery and installation outside of ID+A territory.
•Complete RFQs with scopes of work and forward them to servicing dealers for projects in the system.

•Act as the liaison between the servicing dealer and the ID+A salesperson or team.
•Manage projects to completion, involving project management as necessary.
•Provide servicing dealers with all project information, including product lists, acknowledgments, and drawings.
•Coordinate and share project details with the ID+A Project Coordinator to ensure accuracy in customer billing and approval of payables.

•Broad Assistance to Operations:
•Provide backup scheduling and assistance as needed.
•Familiarize oneself with the internal scheduling system and processes.
•Gain knowledge of all subcontractors (vendor matrix) and various project types.
•Develop proficiency and assist in generating project labor quotes, obtaining Statements of Work (SoW) from sales or project management teams.


Position is full time and reports to the ID+A Operations Center in Louisville, KY. It requires a high degree of customer service and attention to detail. Must thrive in a fast-paced environment and be able to multitask and coordinate several open projects at one time. Must have excellent written and oral communication skills. Experience in project coordination preferred/order entry preferred.


ID+A offers competitive compensations, benefits package (health/medical/dental/vision/life), 401k and bonus opportunities.
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