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Front Office Manager
3 months ago
Job Summary:
The Front Office Manager at The Greenwich Hotel in New York City is responsible for leading and supervising all aspects of the front office operations and ensuring exceptional guest service. This individual will oversee a team of front desk agents, bellmen, and concierge staff, and will work closely with other departments, including housekeeping, reservations, and food and beverage, to ensure a seamless guest experience.
Compensation & Benefits:
This is a full-time, individual contributor role with a competitive salary in the hospitality industry. Benefits include health insurance, paid time off, employee discounts, and opportunities for professional development.
Responsibilities:
- Manage and oversee all front office operations, including guest check-in and check-out, reservations, concierge services, and bell services
- Train, mentor, and supervise front desk agents, bellmen, and concierge staff to provide exceptional guest service
- Develop and implement procedures and policies to ensure efficient and smooth operations at the front desk
- Maintain accurate and up-to-date records and reports, including guest folios and room availability
- Resolve guest issues and ensure guest satisfaction by proactively anticipating and addressing needs
- Collaborate with housekeeping, reservations, and food and beverage departments to ensure a seamless guest experience
- Assist with budget planning and monitor expenses to meet financial goals
- Conduct regular performance evaluations and provide feedback and coaching to team members
- Implement and uphold all hotel policies and procedures, including safety and security protocols
- Handle any administrative and operational tasks as needed
Requirements:
- Bachelor’s degree in Hospitality Management or related field preferred
- Minimum of 3-5 years of experience in front office operations in a luxury hotel setting
- Strong leadership and supervisory skills with the ability to train, motivate, and mentor a team
- Excellent communication and interpersonal skills
- Proficient in property management systems
- Ability to multitask, prioritize, and meet deadlines
- Attention to detail and strong problem-solving abilities
- Flexible schedule, including weekends and holidays
- Must be able to lift and carry up to 25 pounds and stand for long periods of time
EEOC Statement:
The Greenwich Hotel is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. All employment decisions are based on qualifications, merit, and business need without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable laws.
