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Quality Improvement/Quality Assurance Specialist

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Downey, United States The Whole Child - Mental Health & Housing Services Full time
Job DescriptionJob Description

JOB TITLE: Quality Improvement/Quality Assurance Specialist

LOCATION: Whittier

SALARY RANGE: Starting Pay - $66,560

JOB STATUS: Full time – Exempt

REPORTS TO: Director of Quality Improvement and Training

JOB OVERVIEW

The Quality Improvement/Quality Assurance Specialist will work collaboratively with the Director of Quality Improvement and Training and the agency’s Data Analyst to ensure that the agency is meeting all required guidelines and protocols of Federal, State and County regulations and supporting key quality improvement projects for the organization. The Quality Improvement/Quality Assurance Specialist will also assist with project management support to ensure that all service programs are meeting necessary timelines and processes for quality improvement and quality assurance initiatives. In addition, the Quality Improvement/Quality Assurance Specialist will need to ensure organizational compliance with appropriate enforcement bodies, as well as assist with necessary agency certifications, licensing, credentialing, and accreditations.

SCOPE OF RESPONSIBILITY

Positions allocable to this class are assigned to various services offered by our Housing and Mental Health agency and work directly under a Program Director. Within agency guidelines and professional standards, incumbents of the position function independently.

ESSENTIAL FUCTIONS:

Quality Assurance

  • Ensure compliance with funding requirements as defined for documentation, documentation timelines, accuracy, completeness, consistency, and conformity to requirements
  • Responsible of all client records keeping (new and closed)
  • Point of contact with third party file storage company
  • Maintain current and accurate list of all open/closed files within the Housing Department
  • Responsible for facilitating quarterly chart review process with all service programs to ensure compliance with Federal, State, and County contract standards and provide summary report of findings and areas for improvement
  • Lead COA Housing Department quarterly audits and ensure audit compliance
  • Responsible for Housing Departments COA PQI planning committee
  • Responsible for supporting Housing Leadership in COA policies and procedures
  • Provide consultation to and assist with training on documentation requirements with housing staff
  • Assist with preparation for audits conducted by various agencies, including Los Angeles Homeless Service Authority (LAHSA), Los Angeles Community Development (LACDA), Department of Health Services (DHS), and other contract providers
  • Assist in the preparation for a response to site reviews, certification visits, and various clinical and service delivery audits, to ensure compliance with contractual obligations
  • Attend community meetings and trainings pertaining to standards of care and compliance with quality assurance and quality improvement topics

Quality Improvement

  • Assist with the evaluation of the quality, type and level of services being provided by service programs with consumer-based satisfaction survey.
  • Recommend, develop, and implement performance and quality improvement plans with service-based programs in the organization.
  • Assist with preparation and development of quality improvement reports, presentations, and supplemental data reports.
  • Train staff in methodologies and tools of performance and quality improvement
  • Assist with facilitation of quarterly quality improvement meetings (PQI, Risk Management and Training and Supervision Committees).
  • Assist with monitor and collection of evidence for Council on Accreditation requirements

QUALIFICATIONS:

Required

  • 3-5 years of experience with Quality Assurance, Compliance and Continuous Quality Improvement processes a must. Certifications in quality improvement or quality assurance a plus (+)
  • Experience with completion of organizational accreditation (i.e., COA)
  • Experience and familiarity with Los Angeles County social service programs (i.e., mental health, housing, etc.)
  • Experience and familiarity with Los Angeles County contracted programs (i.e., LAHSA, DMH, DPH, etc.).
  • Demonstrate good analytical skills to problem-solve and troubleshoot all project needs in a timely manner
  • Excellent interpersonal skills to work alongside other employees
  • Excellent verbal, written communication, and presentation skills
  • Ability to be a “self-starter” by working independently, creatively, and exercising initiative and sound judgment
  • Computer literate; working knowledge of MS Word and Excel, Outlook, and other programs (i.e., Canva, Survey Monkey)
  • Must have reliable transportation, valid California driver’s license, maintain current automobile insurance and must be eligible to drive for the Company
  • Master’s degree (or equivalent additional years of experience) in public and/or health administration, counseling, social work, business, or other related fields

Preferred

  • Knowledge and use of HMIS and CHAMPS systems a plus

CONDITIONS OF EMPLOYMENT:

Employee may be asked to participate in cross-training programs or pursue additional education or training when it is determined to be in the best interest of the company by the Chief Operating Officer and Chief Executive Officer. This description is only intended to identify the duties, responsibilities, and requirements for the position. It is not intended, nor should it be interpreted to describe each and every duty an employee assigned may be required to perform.

PHYSICAL DEMANDS:

  • Must be able to remain in a stationary position 50% of the time.
  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Frequently operates a computer and other office productivity machinery, (i.e., calculator, copy machine and computer printer)
  • Frequently operates a motor vehicle to travel to school or home site
  • Constantly converses with staff and clients
  • Frequently needs to position self to effectively interact with children of lesser stature
  • Occasionally needs to transport materials (toys, books, etc.) weighing up to 50 pounds for therapeutic activities.

WORKING CONDITIONS:

This is an exempt position, with a hybrid office three (3) days in the office and up to two (2) days remote after the 90-day introductory period. This can vary based on organizational need. There may be occasional evening or weekend events that require Quality Improvement/Quality Assurance Specialist presence.

The Whole Child is an equal employment opportunity employer and no candidate for employment will be rejected on account of race, color, religion, national origin, age, marital status, or sex. Candidates with physical impairments will be considered so long as it can be reasonably demonstrated that the duties and responsibilities can be effectively performed without hazard to the individual, fellow employee, or clientele.