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Warranty Administrator

4 months ago

Royal Palm Beach, United States Southern 441 Toyota Full time
Job DescriptionJob Description

Southern 441 Toyota is one of the region’s best dealerships. Our team enjoys consistent training programs for accelerated growth, a fantastic culture with a fun and vibrant environment that promotes a winning team. We believe in promoting from within so there are always opportunities for advancement, the company-wide focus is to help you grow both personally and professionally while adding value. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers

We are seeking a detail-oriented Warranty Administrator to join our dynamic service team. In this role, you will play a vital part in ensuring a seamless customer experience by processing warranty claims, maintaining accurate records, and working closely with manufacturers to secure reimbursements for our dealership.

Responsibilities:

  • Review and process warranty claims accurately, ensuring they comply with manufacturer guidelines.
  • Submit warranty claims to manufacturers promptly and efficiently for reimbursement.
  • Follow up with manufacturers to track claim progress and resolve any outstanding issues.
  • Maintain meticulous records of all warranty work performed, including parts, labor, and claim status.
  • Verify warranty coverage for customers and explain the terms of their warranty.
  • Collaborate with the service team to arrange warranty repairs and schedule appointments.
  • Track and order warranty parts, ensuring timely availability and avoiding delays.
  • Stay up-to-date on manufacturer warranty policies, procedures, and bulletins.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in an automotive service environment preferred.
  • Strong knowledge of automotive parts and repair procedures is a plus.
  • Excellent organizational and time management skills with attention to detail.
  • Ability to multitask and prioritize in a fast-paced setting.
  • Proficient with computers and dealership management systems.
  • Customer-focused with strong communication and problem-solving skills.

Benefits:

  • Medical, Dental, & Vision Insurance
  • Basic Life Insurance
  • 401(k) Savings Plan
  • Opportunities for Advancement
  • Work Life Balance
  • Virtual Academy
  • Skill Development Plan

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.