![CSafe Global](https://media.trabajo.org/img/noimg.jpg)
Product Support Specialist
4 weeks ago
Schedule: Monday - Friday 12:00 AM - 9:00 AM EST
Location: Can be based in Europe or the US
About Us:
We are a cutting-edge cold chain solutions company that's revolutionizing the way goods are transported and stored. Our innovative technologies and services ensure that temperature-sensitive products reach their destinations in perfect condition, every time.
Your Role:
As a Product Support Specialist, you'll play a pivotal role in ensuring our clients receive top-notch service and support. Your responsibilities will include:
- Provide 24/7 technical assistance to resolve issues from customers and service network partners.
- Perform troubleshooting of electrical and refrigeration (HVAC) systems of active temperature-controlled containers and mobile refrigeration products.
- Review customer queries regarding the serviceability and airworthiness of containers. Make recommendations based on assessment of damage/functionality to remain in service or replace.
- Create spare parts and individual container parts orders to ensure service network has appropriate level of repair parts on-hand to perform maintenance.
- Review forms associated with acceptance, release, testing data, and maintenance work order for accuracy & completeness. Send notification of damages to customers.
- Review container log file data from past shipments and check for anomalies. Advise service center on maintenance required based on findings.
- Responsible for ensuring scheduled maintenance tasks and Service Information Letters on active containers are performed prior to their expiration date and service record of container is updated upon completion.
- Review and approve service center invoices and work orders for payment processing.
- Prepare initial response to customer Corrective Action Preventative Action (CAPA) reports following identification of root cause. Coordinate with quality manager to ensure CAPA report has appropriate information and explanation of findings.
What We're Looking For:
To excel in this role, you should have:- High school diploma or equivalent required. Associate degree preferred.
- 3+ years’ experience in a customer service, product support role and/or field service support.
- 3+ years' experience supporting repair of electrical and/or heating and cooling systems
- Exceptional verbal and written communication skills with the ability to convey complex technical information in a clear, understandable, and accurate manner.
- Detail-oriented with a focus on accuracy in documentation.
- Able to manage various projects simultaneously, prioritize tasks and manage time effectively.
- Strong analytical and problem-solving skills.
- Strong Microsoft Office skills to include Outlook, SharePoint, Word, and Excel.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
-
Traveling MRI Imaging Specialist
1 week ago
Monroe, North Carolina, United States Healthcare Support Full timeHealthcare Support is seeking a qualified **MRI Imaging Specialist** to become part of their dedicated team. This role presents an excellent opportunity for professionals with a solid background in **Allied Health** to engage in a **13-week** travel assignment.Specialty: MRI Imaging SpecialistDiscipline: Allied HealthDuration: 13 weeks36 hours per weekShift:...
-
Educational Support Specialist
1 week ago
Monroe, Michigan, United States Monroe County Consortium Full timePosition Type: Support Staff/Instructional Assistant Role Overview: The Educational Support Specialist plays a vital role in enhancing the learning experience for students by providing assistance to instructional staff. This position is essential in fostering an inclusive and effective educational environment. Key Responsibilities:Assist teachers in the...
-
Technology Support Specialist
3 days ago
Monroe, North Carolina, United States Pro-Tops Full timeJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceCompany Overview: Pro-Tops Inc. is a premier organization specializing in high-quality countertops and cabinetry. We are committed to...
-
Production Assembly Specialist
6 hours ago
Monroe, North Carolina, United States 3M Full time**Job Summary**3M is seeking a skilled Production Assembly Specialist to join our team in Monroe, North Carolina. As a key member of our manufacturing team, you will be responsible for assembling equipment and products, maintaining inventory, and performing quality checks to ensure our products meet the highest standards.**Key Responsibilities**• Read and...
-
Procurement Support Specialist
1 week ago
Monroe, North Carolina, United States Pro-Tops Full timeJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryDental insuranceHealth insurancePaid time offTraining & developmentVision insuranceJob Summary: The Procurement Support Specialist will assist the Procurement Manager in acquiring granite slabs, tools, equipment, and other essential materials for the operations of Pro-Tops. This position entails...
-
Titanium Electrode Production Specialist
1 week ago
Monroe, North Carolina, United States ati Full timePosition: Titanium Electrode Production SpecialistLocation: Monroe, NCRequisition ID:Join Our Team of High Performers.At ATI, we are committed to excellence, and our team is as exceptional as the materials we produce. We are currently looking for a Titanium Electrode Production Specialist at our facility in Monroe, NC. In this pivotal role, you will...
-
Business Support Specialist
4 weeks ago
Monroe, United States Ocado Logistics Full timeWho We AreOcado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division.The Ocado Solutions...
-
Sales Support Specialist
3 days ago
Monroe, North Carolina, United States Newbury Franklin Industrials Full timeJob OverviewBenefits:401(k) plan401(k) matching programCompetitive compensationDental coverageHealth insurance optionsPaid leaveVision coveragePosition Summary:We are looking for a dedicated Sales Support Specialist to enhance our customer service and sales initiatives, ensuring outstanding client satisfaction and quick response times. In this position, you...
-
Customer Support Specialist
2 months ago
Monroe, United States CSafe Global Full timeJob DescriptionJob DescriptionCSafe is seeking a Customer Support Specialist at our World Headquarters, in Monroe, Ohio to join our world class global customer service team! Standard working schedule is Monday through Friday from 8a-5p EST. You will be responsible for supporting the commercial team with product quotes and manufacture lead times,...
-
Technical Support Specialist
1 week ago
Monroe, North Carolina, United States Arthur Lawrence Full timeArthur Lawrence is seeking to engage a Technical Support Specialist to join our team. This role is essential for providing exceptional client assistance and troubleshooting support.Position Overview:As a Technical Support Specialist, you will be responsible for addressing user inquiries and resolving technical issues efficiently.Key Qualifications:2-4 years...
-
IT Application Support Specialist
3 months ago
Monroe, United States Midway Products Group Full time** IT Application Support Specialist** **Job Category****:** Info Technology **Requisition Number****:** APPLI002081 Showing 1 location **Job Details** **Description** **POSITION SUMMARY** * The application support specialist is an IT professional responsible for the support and maintenance of various software applications. The position will require strong...
-
Certified Peer Support Specialist
3 months ago
Monroe, United States Little Gerald Services Full timeJob DescriptionJob DescriptionIf you are Looking to Make an Impact:Little Gerald Services is the place for YOU! We strive to create value for our clients by delivering programs and services that empower and support them in all aspects of life.Our goal is to meet our clients where they are and work in partnership with them to get them where they are trying to...
-
Bilingual Customer Support Specialist
2 months ago
Monroe, United States CSafe Global Full timeJob DescriptionJob DescriptionCSafe is seeking a Bilingual Customer Support Specialist at our World Headquarters, in Monroe, Ohio to join our world class global customer service team! Standard working schedule is Monday through Friday from 8a-5p EST. You will be responsible for supporting the commercial team with product quotes and manufacture lead times,...
-
Customer Support Specialist
4 days ago
Monroe, North Carolina, United States Atrium Health Full timePosition OverviewThe Customer Support Specialist plays a crucial role in ensuring effective communication within our organization. This position is responsible for managing incoming inquiries and coordinating responses with the appropriate departments.Key ResponsibilitiesHandle Incoming Communications: Efficiently manage a high volume of calls in a dynamic...
-
Administrative Support Specialist
3 days ago
Monroe, Louisiana, United States Paulen Luttgeharm - State Farm Agent Full timePosition OverviewWe are seeking a dedicated individual to fill the role of Administrative Support Specialist within our State Farm agency. This position is crucial for ensuring smooth operations and excellent customer service.KEY RESPONSIBILITIES:Manage incoming phone communications by answering, screening, and directing calls appropriately.Assist current...
-
Administrative Support Specialist
3 days ago
Monroe, Louisiana, United States Paulen Luttgeharm - State Farm Agent Full timePosition OverviewWe are seeking a dedicated individual to fill the role of Administrative Support Specialist within our State Farm Agent office. This position is crucial for ensuring smooth operations and excellent customer service.KEY RESPONSIBILITIES:Manage incoming phone communications by answering, screening, and directing calls appropriately.Assist...
-
Operations Support Specialist
1 month ago
Monroe, United States TruTeam Full timeYour Responsibilities. As a Scheduling & Customer Service Representative, you will interact with customers to communicate project schedules and identify and resolve customer issues. In addition, you will research warranty and service entitlements. In Support Specialist, Operations, Construction, Support, Specialist, Operation, Manufacturing
-
Technical Support Specialist
3 days ago
Monroe, North Carolina, United States Arthur Lawrence Full timePosition Overview:Arthur Lawrence is seeking a skilled Technical Support Specialist to assist our client in delivering exceptional support services.Key Responsibilities:Provide effective resolution of end-user incidents and deliver comprehensive client support.Troubleshoot and resolve hardware and software challenges efficiently.Collaborate with team members...
-
Educational Support Specialist
1 week ago
Monroe, Georgia, United States Walton County Public Schools Full timeJob Title: Classroom Support SpecialistCompany: Walton County Public SchoolsOverall Purpose: To assist in the educational program of designated classrooms, collaborating with individual students or small groups, while providing administrative support to educators and staff.Key Responsibilities:Modifies classroom activities, tasks, and resources under the...
-
Production Leadership Specialist
58 minutes ago
Monroe, Louisiana, United States Graphic Packaging International Full timeJob SummaryWe are seeking a highly skilled Manufacturing Supervisor to join our team at Graphic Packaging International. As a key member of our production leadership team, you will be responsible for providing guidance and support to our production teams, ensuring seamless operations and achieving company goals.Key ResponsibilitiesLeadership and Guidance:...