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Sales Support Specialist

2 months ago

Monroe, North Carolina, United States Newbury Franklin Industrials Full time
Job Overview

Benefits:

  • 401(k) plan
  • 401(k) matching program
  • Competitive compensation
  • Dental coverage
  • Health insurance options
  • Paid leave
  • Vision coverage

Position Summary:

We are looking for a dedicated Sales Support Specialist to enhance our customer service and sales initiatives, ensuring outstanding client satisfaction and quick response times. In this position, you will play a crucial role in exceeding our sales objectives by building relationships with both prospective and current customers. This role also includes overseeing site operations, guiding warehouse staff, engaging with clients, and acting as a bridge to management. There is significant potential for career advancement, with opportunities to transition into regional sales roles and other positions within our affiliated companies. If you are eager to take initiative, cultivate valuable relationships, and achieve sales targets in a vibrant setting, we encourage you to consider this opportunity.

Key Responsibilities:
  • Deliver timely and professional responses to customer inquiries through various communication channels.
  • Exhibit thorough knowledge of our product offerings to effectively meet customer needs.
  • Build and maintain strong client relationships to enhance satisfaction and loyalty.
  • Occasionally participate in trade shows or visit client sites to better understand their requirements.
  • Assist colleagues in resolving customer issues efficiently.
  • Collaborate with the sales team to develop and execute effective sales strategies to drive growth.
Additional Responsibilities:
  • Serve as the main contact between the site and affiliated companies.
  • Ensure smooth communication and coordination across departments.
  • Oversee site operations and report any issues to the appropriate managers.
  • Support the implementation of site policies and procedures.
  • Facilitate problem-solving and conflict resolution within the site.
Required Skills and Qualifications:
  • Bachelor's degree from an accredited institution.
  • Exceptional verbal and written communication skills.
  • Strong organizational abilities and attention to detail.
  • Excellent time management skills, consistently meeting deadlines.
  • Ability to thrive in fast-paced, collaborative environments.
  • Proficiency in Microsoft Office Suite or relevant software applications.
Benefits include:
  • 401(k) with employer matching
  • Comprehensive medical, dental, vision, short-term and long-term disability, and life insurance
  • Paid time off
  • Performance-based annual bonuses
About Us:

Newbury Franklin Industrials is a prominent distributor of industrial, maintenance, repair, and operations (MRO), and safety products. We are positioned for substantial growth, focusing on expanding our manufacturing capabilities and product offerings, alongside a strong commitment to data management, digital marketing, and systems infrastructure. We aim to enhance processes through technology and empower our team members to propose innovative solutions. Our highly motivated workforce is dedicated to driving the company's growth and executing our long-term strategy.