Hotel Front Desk Night Auditor

2 months ago

Tallahassee, United States Fairfield Inn Tallahassee North I-10 Full time
Job DescriptionJob DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply todayCompensation:

$12.50 - $13.50 hourly

Responsibilities:
  • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
  • Complete additional bookkeeping, administrative, and accounting procedures as requested
  • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
  • Ensure all guests feel they are having an exceptional experience at the property
  • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed

  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide the correct keys and room numbers
  • Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Handle customer complaints as necessary
Qualifications:
  • High school diploma or equivalent required; some college preferred
  • Outstanding communication skills and excellent customer service skills are required
  • Proficiency with computers is required; experience with reservation and accounting software is desired
  • Experience in the hospitality industry or guest services is preferred, but not required
  • Requires a flexible schedule that allows for overnight shift hours

  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Working knowledge of Microsoft Office and reservation management systems
  • Must have graduated high school, received a GED or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Well-versed in taking telephone calls and handling stressful situations
About Company

Fairfield Inn Tallahassee North is a structured and organized establishment that takes pride in the service we provide to our guests. We strive to ensure that every guest is happy, all the while maintaining a healthy work environment. The care for our guests unifies the staff and gives purpose to every staff member. We focus on celebrating our successes and improving the operational process with feedback from our guests.

We treat one another with respect, offer abundant communication, and work as a team to accomplish our most important goal; heightened Guest Satisfaction and efficient operations. Management is always available to assist the staff in professional pursuits or personal endeavors by providing resources and helping to accomplish goals.

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