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Hotel Front Office Manager
4 months ago
We’re looking for an enthusiastic Hotel Front Office Manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. With the right experience, this could be an Assistant General Managers position. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today
Responsibilities:- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Gather financial information and generate occupancy reports for the general manager
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- Have superb communication skills, management skills, and multitasking skills
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
- Applicants must have a high school diploma or GED
- Hospitality experience of at least 1 year is required for this role
Staybridge Suites Tallahassee I-10 East welcomes you. We are located near I10 and Highway 90 at exit 209B in Tallahassee, Florida. We are close to both Tallahassee hospitals, Tallahassee Memorial, and Capital Regional Medical Center, and just 20 minutes from the Tallahassee Regional Airport. Our hotel is located close to several destinations such as Antique Car Museum, Governors Square Mall, Florida Capitol, Florida State University FSU, Doak Campbell Stadium, Florida A&M University FAMU, and Tallahassee Community College TCC. The Staybridge Suites Tallahassee Hotel is near major corporations and state agencies such as Mainline Information System, IBM, URS, AHCA, Department of Agriculture Department of Education, and more.