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Night Auditor

2 months ago

Tallahassee, Florida, United States Murphco of FL Full time
Job Overview

Become a valued member of Murphco of FL, where we pride ourselves on delivering exceptional service to our guests.

We are seeking dedicated individuals to join our Guest Services Team as Night Auditors. Our establishment is recognized for its outstanding hospitality and commitment to guest satisfaction.

As a Night Auditor, you will play a crucial role in ensuring a seamless experience for our guests during the overnight hours. We offer a supportive work environment with opportunities for professional growth, flexible scheduling, and competitive compensation.

Key Responsibilities:

  1. Manage the check-in and check-out processes for guests, ensuring accurate payment handling and applicable discounts.
  2. Operate the hotel switchboard, directing calls to the appropriate departments.
  3. Act as a resource for guests, addressing inquiries and resolving issues promptly.
  4. Handle reservations and communicate booking, rate, and cancellation policies effectively.
  5. Conduct audits of all accounts to maintain balance, including city ledger, reservation deposits, and charges.
  6. Post room and tax revenues, as well as no-show charges, and prepare final account reports.
  7. Count and verify the cash bank at the start and end of each shift.
  8. Ensure regular deposits are made according to established procedures.
  9. Serve as the manager on duty during your shift.
  10. Perform additional tasks as assigned by management based on operational needs.

Qualifications:

  1. A high school diploma or equivalent is required.
  2. Experience in clerical work and cash handling is essential.
  3. Proficiency in computer operations and keyboard skills is necessary.
  4. Strong verbal communication skills are a must.
  5. Exceptional customer service abilities are required.
  6. A friendly and outgoing demeanor is essential for this role.

Work Schedule: This position typically requires availability from 11 p.m. to 7 a.m., with flexibility based on hotel occupancy. Weekend availability is essential, and occasional overtime may be required during peak periods.