Front Desk Experience Manager

3 months ago


Atlanta, United States Buckhead Woodhouse Full time
Job DescriptionJob DescriptionFront Desk Concierge Manager - Buckhead, Atlanta

We want to hire the best personnel and build a team that delivers the highest quality of customer service in all that we do. Our management cares for our employees and our employees care for our customers. We strive to be our best selves as we leverage each other and develop outstanding skill sets along the way. Our philosophy of care also extends beyond our walls into our surroundings where we recognize the need to be engaged in philanthropic paths for healthier communities of people.

The Front Desk Manager (FDM) is the lead of the hospitality team. He/She/They are responsible for ensuring that the highest levels of guest satisfaction are attained by assisting with leading and motivating staff to achieve goals and exceed guest expectations. Responsibilities include managing front desk operations including retail management, inventory management. He/She/They work in collaboration with the Assistant Manager to assist in the training and supervision of all front desk staff.

Responsibilities include:


Manage of staff of 6-7 hospitality personnel who are the coordinators of the guest experience and flow
Ensure efficient utilization of the Meevo system to handle all guest operations for appointments, follow-ups, and appropriate Scheduling of technicians
Manage customer interaction on phones, and in person booking appointments, and responding to inquiries
Manage the customer flow for a seamless customer experience from the start of their journey to the end.
Follow up with customers to maintain customer connection and repeat visits to Woodhouse-Buckhead
Help meet the weekly and monthly retail goals by motivating staff to sell product
Work in collaboration with the Spa Manager as liaison providing a unique experience for VIP customers such as maintaining the beverage and food flow, special attention catering, and special events as the Experience Manager
Manage retail inventory and retail presentation
Be prepared to open or close operations when needed
Help promote Marketing and Brand Awareness

Job Skills required:
4+ years of excellent customer service
Retail Management experience
Strong leadership and excellent communication skills
Efficient, well organized, and able to multitask a variety of duties
Proficient in appropriate computer skills and office equipment
An energetic, enthusiastic, and motivational individual
Creative in marketing, promotion, and programming
Previous spa experience highly desirable
Bachelors degree in hospitality or business preferred or equivalent work experience

Woodhouse Benefits include:
Competitive Pay and Incentive programs
W-2 Employment status
Paid vacations for full time employees
Generous discounts and opportunities to enjoy services and products
The Woodhouse Way paid training program
Working in a new state of the art facility
Ongoing training opportunities on the Woodhouse University website

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee


  • Front Desk Manager

    4 weeks ago


    Atlanta, United States Hilton Garden Inn Atlanta Airport Full time

    Job Title: Front Desk Manager Location: Hilton Garden Inn Millennium Center Job Summary: The Hilton Garden Inn Millennium Center is seeking a dedicated and professional Front Desk Manager to lead our front office team. The ideal candidate will have a passion for hospitality, strong leadership skills, and a commitment to providing exceptional guest...

  • Front Desk Manager

    1 week ago


    Atlanta, United States Crestview Management, LLC Full time

    Front Desk Manager Location: Atlanta, GA, 30354 Job Description: The Front Desk Manager will be responsible for managing the front desk operations of the company. This includes overseeing the reception area, managing the reception staff, and ensuring that all visitors and clients are greeted in a professional and courteous manner. The Front Desk Manager will...

  • Front Desk Manager

    6 days ago


    Atlanta, Georgia, United States Marriott International Inc Full time

    Job SummaryThis entry-level management position is responsible for leading and assisting with the successful completion of daily shift requirements. The Front Desk Manager will oversee the Front Office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The goal is to ensure guest and employee satisfaction and achieve the operating...

  • Front Desk Manager

    21 hours ago


    Atlanta, United States Marriott Full time

    Job Number 24164950 Job Category Rooms & Guest Services Operations Location The St. Regis Atlanta, 88 West Paces Ferry Rd, Atlanta, Georgia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful...


  • Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Description Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary....


  • Atlanta, Georgia, United States IHG Full time

    **Job Summary**We are seeking a highly skilled and experienced Front Desk Duty Manager to join our team at IHG. As a Front Desk Duty Manager, you will be responsible for managing the activities of a front desk shift, ensuring that guests receive prompt, professional attention and personal recognition.**Key Responsibilities**• Manage the front desk shift,...


  • Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services...


  • Atlanta, Georgia, United States Hilton Garden Inn Atlanta Airport Full time

    Job Title: Front Desk ManagerLocation: Hilton Garden Inn Atlanta AirportJob Summary:The Hilton Garden Inn Atlanta Airport is seeking a dedicated and professional Front Desk Manager to lead our front office team. The ideal candidate will have a passion for hospitality, strong leadership skills, and a commitment to providing exceptional guest experiences. As...

  • Front Desk Manager

    1 week ago


    Atlanta, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing...


  • Atlanta, Georgia, United States Sonesta International Hotels Full time

    Front Desk Supervisor Job DescriptionThe Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the hotel's front desk. This position is responsible for leading the front desk team and providing exceptional guest service.Key Responsibilities:Lead the front desk team to achieve performance objectivesProvide guidance and support to...


  • Atlanta, Georgia, United States IHG Full time

    **Front Desk Duty Manager Role****About the Job**We are seeking a highly skilled and experienced Front Desk Duty Manager to join our team at Crowne Plaza Atlanta Perimeter at Ravinia. As a key member of our front office team, you will be responsible for ensuring that our guests receive prompt, professional attention and personal recognition.**Key...

  • Front Desk Manager

    1 month ago


    Atlanta, United States The Burgess Hotel, Atlanta, A Tribute Portfolio Hotel Full time

    Primary Purpose:The primary purpose of the Front Desk Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand standards and the Owners's vision of Customer Service) are being followed.Work Performed:The Front Desk Manager will be tasked with the following...


  • Atlanta, Georgia, United States Hilton Atlanta Airport Full time

    About UsWe are a dynamic and growing hospitality company, committed to delivering exceptional customer experiences. Our team is dedicated to fostering a culture of continuous growth and learning, and we are seeking a highly skilled and motivated individual to join our team as a Front Desk Supervisor.Job SummaryThe Front Desk Supervisor will be responsible...


  • Atlanta, Georgia, United States Hilton Atlanta Airport Full time

    {"title": "Front Desk Supervisor", "description": "About UsHilton Atlanta Airport is a dynamic and growing hotel that values its team members and strives to create a culture of continuous growth and learning. Our family-style leadership model focuses on driving team development and fostering a culture of excellence. As a Front Desk Supervisor, you will play...


  • Atlanta, Georgia, United States NorthPoint Search Group Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at NorthPoint Search Group Inc. As a Front Desk Receptionist, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth patient experience.Key ResponsibilitiesFront Desk Operations: Manage...

  • Front Desk Supervisor

    2 weeks ago


    Atlanta, Georgia, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth operation of the front desk. This role requires a strong leader who can motivate and guide our front desk staff to deliver outstanding results.ResponsibilitiesAssist the Front Desk Manager in overseeing the daily...


  • Atlanta, Georgia, United States The American Hotel Atlanta Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The American Hotel Atlanta Downtown. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest...

  • Front Desk Supervisor

    5 months ago


    Atlanta, United States Aimbridge Hospitality Full time

    The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations


  • Atlanta, Georgia, United States NorthPoint Search Group Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at NorthPoint Search Group Inc. As a Front Desk Receptionist, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth patient experience.Key ResponsibilitiesFront Desk Operations: Manage...


  • Atlanta, Georgia, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Hotel Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Manager to lead our front office team at Doubletree by Hilton Atlanta Perimeter Dunwoody. As a key member of our hotel team, you will be responsible for ensuring exceptional guest service, managing front desk operations, and supervising front office...