Call Center Agent
1 week ago
Position: Call Center Agent
Location: Birmingham, AL
Employment Type: Full-time
Job Summary:
As a Call Center Agent, you will be the first point of contact for customers, providing excellent customer service by addressing inquiries, resolving issues, and offering support. This role requires effective communication, problem-solving skills, and the ability to work in a fast-paced environment.
Key Responsibilities
- Customer Support: Answer incoming calls and handle customer inquiries, concerns, or complaints professionally.
- Problem Resolution: Identify and troubleshoot customer issues, providing appropriate solutions and alternatives in a timely manner.
- Order Processing: Assist customers with placing orders, managing accounts, or processing transactions.
- Data Entry: Accurately document call details, customer interactions, and resolutions in the company’s system.
- Product Knowledge: Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers.
- Follow-up: Provide follow-up communication to customers to ensure satisfaction and issue resolution.
Skills, Knowledge and Expertise
- Education: High school diploma or equivalent (Bachelor's degree preferred but not required).
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Ability to think critically and provide solutions in real-time.
- Technical Skills: Proficient in computer systems and software applications, with the ability to learn new tools quickly.
- Team Player: Ability to work collaboratively in a team environment.
- Multitasking: Able to handle multiple tasks at once and prioritize accordingly.
Benefits
- Competitive salary commensurate with experience.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off (PTO) and company holidays.
- Employee wellness programs.
- Professional development and training opportunities.
- Flexible working hours.
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