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Customer Happiness Executive
5 months ago
WE'LL NEED YOU TO:
- Be people-pleasers, as evident from the job title, your main objective will be to keep our customers happy
- Share your ideas and hold the strong belief that any role can carry impact when done with hard work and passion
- Be a subject matter expert of Fave from the point-of-view of customers to back-end production. There's always something new being developed so this is an ongoing challenge
- Influence the direction of Fave. Talk to customers, put yourself in their shoes, identify and recommend changes/optimization to improve everyone's experience
- Communicate clearly and efficiently to our customers and team members via chat and email
- Be accountable. You are the voice of the customer, you need to proactively seek for action and solution until each concern of customer is addressed
- Willingness to work night shift (1pm to 10pm)
- Must be fluent in English, Mandarin & Cantonese
- Problem solving skills and experience in trouble-shooting (Google should be your best friend)
- Well-versed with internet culture
- A curious mind and fast-adapter to changing technology. You should enjoy learning about new products & how things work
- Excellent communicator. You should be able to interpret any complex content into something understandable by the average user
- Ability to change focus while still aiming for the greater goal
- Passion (and patience) to talk to customers all day, every day
- Candidate must be pro-active, thick-faced, quick to adapt, kind, and a sense of humour will help
Interested? Click 'Apply' and introduce yourself to the team You must also answer this question:How do you define great Customer Service experience?