Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at S and J Plumbing. As a key member of our customer service team, you will be responsible for promoting customer satisfaction by converting incoming customer calls into booked service appointments.
Key Responsibilities
- Learn and execute a call script to sound professional and authentic when speaking with customers.
- Participate in training to grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.
Requirements
- 3+ years of customer service experience.
- Experience with a multi-line phone system.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible, and great attitude.
What We Offer
- Competitive pay – $20-$35/hr.
- Medical Insurance – we pay 80% for you and your family's insurance premiums for health, dental, and vision.
- Work-life balance – up to 2 weeks of PTO and holiday pay.
- 401k Plan with a 5% match.
- Paid training – Nexstar training, Service Titan training, PSP training.
- Relaxed and fun atmosphere.
- Growth opportunities.
Our Core Values
- Integrity, we are honest, ethical, and trustworthy.
- Professionalism, we prepare, present, and execute at an elite level.
- Accountability, we accept full responsibility for our decisions, actions, and results.
- Family, we nurture our team members and customers.
Why Choose S and J Plumbing
We believe happy employees create happy customers, and that's why we're determined to make S and J Plumbing the best place to work. Join our team and find a career that's rewarding, challenging, and fun.
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