Customer Service Representative

4 weeks ago


Arlington Heights, Illinois, United States S and J Plumbing Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at S and J Plumbing. As a key member of our customer service team, you will be responsible for promoting customer satisfaction by converting incoming customer calls into booked service appointments.

Key Responsibilities

  • Learn and execute a call script to sound professional and authentic when speaking with customers.
  • Participate in training to grow and develop as a professional.
  • Maintain and update our customer database with complete and accurate information.
  • Maintain communication with dispatch and your manager.

Requirements

  • 3+ years of customer service experience.
  • Experience with a multi-line phone system.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communication.
  • Ability to build trust and demonstrate empathy.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible, and great attitude.

What We Offer

  • Competitive pay – $20-$35/hr.
  • Medical Insurance – we pay 80% for you and your family's insurance premiums for health, dental, and vision.
  • Work-life balance – up to 2 weeks of PTO and holiday pay.
  • 401k Plan with a 5% match.
  • Paid training – Nexstar training, Service Titan training, PSP training.
  • Relaxed and fun atmosphere.
  • Growth opportunities.

Our Core Values

  • Integrity, we are honest, ethical, and trustworthy.
  • Professionalism, we prepare, present, and execute at an elite level.
  • Accountability, we accept full responsibility for our decisions, actions, and results.
  • Family, we nurture our team members and customers.

Why Choose S and J Plumbing

We believe happy employees create happy customers, and that's why we're determined to make S and J Plumbing the best place to work. Join our team and find a career that's rewarding, challenging, and fun.



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